Customer support executive

Vacancy Title : Software / Customer support executive

• Good communication skills, spoken English and Hindi are must.
• Speaking other languages would be added advantage
• Good working experience as Customer care executive for a cloud based software product is must.
• Expertise in dealing with Customers on phone / email / chat
• Ability to resolve customer complaints and requirements amicably and smoothly, following set processes and protocols.
• Working knowledge of Intercom system is an added advantage
• Should have basic knowledge of SQL , .NET , other technical language.
• Should be having experience in Demo, Support, Training with client