Program Manager - PMO

Position Summary :

The Program Manager has ultimate accountability for the successful delivery of assigned programs & projects, where success is defined as on schedule, on budget, within the approved scope, with a high degree of quality, and a satisfied client. The Program Manager serves as the main point of contact with the client and provides overall leadership across Black Box’s multiple organizations to successfully deliver to our clients. In this role, the Program Manager is responsible for revenue forecasting, client profitability, cost, quality, and schedule management. An expert level understanding of project fundamentals, such as project financial management, client and subcontractor invoicing, status reporting, work plan management, scope management, issue & risk management, and communication management is essential. Client relationship development, business development, and / or account management responsibilities are expected within this role; therefore, having a consultative approach to the client is required. The Program Manager typically is an active participant in program steering committees representing Black Box. The Program Manager also may provide leadership and support to other Project Managers assigned to the client and / or working within the assigned program. Additionally, the Program Manager is responsible for mentoring Project Coordinators, Project Managers, and Senior Project Managers on PM fundamentals and tools.

The Program Manager typically will have a strong project and program management background, will have a minimum of 10 years of project management experience, and will have managed a minimum of 3 projects with a revenue value of $2M each. Projects or Programs assigned to the Program Manager will tend to be large and complex, with a higher degree of risk.

Primary Roles & Responsibilities :

1. Executes Black Box PMO standards, processes, and methodologies in a consistent manner for project and program planning and execution activities including pre-sales support and client relationship management, as well as project management fundamentals including initiating, planning, estimating, resourcing, scheduling, and budgeting.

2. Partners with account management team to identify client needs and develops solution options and services to meet those needs.

3. Leads multiple project managers supporting various projects with the client. Develops overall roadmap for the various projects that will be needed to meet the client’s requirements.

4. Leads project management team in preparing program and project plans in partnership with all participating organizations and negotiates agreement with the customer, including identification of work and organizational breakdown structures, requirements creation and management, cost and material estimates, milestone payment schedule, and risk and communication management plans.

5. Coordinates the set up of overall project governance (. project org charts; roles & responsibilities, RACI charts, communication / stakeholder management) required for each assigned program(s).

6. Manages execution of program :

a. Acts as primary customer contact for program. Clearly articulates design, installation, and operational concepts and solutions to customers and technicians.

b. Conducts recurring customer reviews addressing scope, schedules, issues, actions, risks, and customer expectations across the program.

c. Works with Procurement to ensure material is delivered on time.

d. Develops SOW and negotiates price with installer (if applicable).

e. Manages installation.

f. Transitions project to Day 2 support team after project completion.

7. Manages project control fundamentals : monitoring and anticipating potential problems; identifying project conflicts; taking corrective action; resolving issues; managing scope, schedule, cost, profit, and budget; project reporting, and quality review and assurance.

8. Issues and communicates program status to leadership, steering committee, and other stakeholders as appropriate.

9. Manages revenue forecasting and tracking for assigned projects.

10. Develops new business or expands the product line with the client as applicable.

11. Reviews SOWs and pricing tools during pre-sales.

12. Assists in proposal development and contract and subcontract negotiations with the sales and legal teams.

13. Creates documents and coordinates with the legal team for contracts associated with Master Schedule of Services Agreements, Statements of Work, Software Licensing Agreements, and post-installation support and maintenance.

14. Promotes continuous growth of project and program management practices within the PMO and organization to achieve client and organizational objectives.

15. Achieves performance targets established by leadership for applicable Key Performance Indicators.

16. Performs other duties as assigned.

Skills & Abilities :

• Strong program & project management experience and skillset is a must.
• Strong client relationship and project team management skills.
• Ability to work in a team environment and motivate others.
• Ability to influence and manage change effectively.
• Ability to meet project timelines and budgets.
• Exceptional written communication skills.
• Proficiency in MS Office (Word, Excel, and PowerPoint), Outlook, SharePoint, MS Project, PPM tools, ERP, , workforce management, and cloud based technology systems.
• Self-motivated with a strong ability to plan / organize workloads.

Qualifications :

Required Education Level :

Bachelor’s Degree or equivalent relevant experience. Masters Degree desired.

Area of Study / Degree :

MBA, Project Management, Engineering, IT, or business is desired

Certifications (Required or Preferred)

PMP required, PgMP desired

Minimum Total Work Experience

15 years minimum work experience

Minimum Specialized Work Experience

10+ years of project management experience and 1 year of program management experience. Project / Program managed at least 3 projects or programs of at least $3M each.

Supervisory Responsibility

Black Box is a leading technology solutions provider. Our mission is to accelerate our customers’ business by valuing relationships with our team members, clients and stakeholders. By continuously growing our knowledge, we remain relevant in the market and are in a superior position to help customers design, deploy and manage their IT infrastructure. Through our values, such as innovation, ownership, transparency, respect and open-mindedness, we deliver high-value products and services through our global presence and 2,500+ team members in 24 countries and growing. Black Box is a wholly-owned subsidiary of AGC Networks. Black Box is an equal opportunity employer. Black Box does not discriminate against individuals on the basis of race, color, marital status, sex, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, genetic information, or any other protected status, and endorses those policies and practices which seek to recruit, hire, train and promote the most qualified persons into available jobs.