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Communication Trainer

The HIRDIN

8 days ago

Job description

Salary : Competitive / Paid in Indian Rupee . INR / Annual Recommended Quick Links

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What You Should Know About This Job

Hi Applicants,

Location - Visakhapatnam

Experience - Minimum 3 Years

Salary - Up to 9 LPA

Shift - Rotational shifts

Mode of interview - Virtual

5 Days of working (Sat-Sun off)

One way cab

Responsibilities :

Conduct new hire induction and process training for BPO employees

Design and facilitate training modules , job aids, and SOPs for process learning

Coordinate with operations and quality teams to identify training needs and performance gaps

Deliver refresher sessions and upskilling programs based on performance trends

Evaluate training effectiveness using assessments, feedback, and on-the-job performance metrics

Provide floor support to newly trained staff during the nesting period

Maintain training MIS and ensure timely reporting of training outcomes

Stay updated with process changes and ensure timely communication to the team

Implement training best practices and continuous improvement strategies

Required Skills & Qualifications

Minimum 3 years of experience as a Process Trainer in a BPO environment

Excellent facilitation, presentation, and communication skills

Strong understanding of BPO workflows , customer service, or back-office processes

Experience in creating instructional material and delivering classroom / virtual training

Familiarity with learning tools, LMS platforms , and Microsoft Office Suite

Ability to analyze data and suggest training interventions based on trends

Flexible to work in shifts , if required

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