Associate Director - Process Efficiencies

This job is with Marsh McLennan, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Marsh McLennan is seeking candidates for the following position based in their Mumbai Office.

This is a hybrid role that has a requirement of working at least three days a week in the office.

Associate Director - Continuous Improvement - Grade F

No. of Open roles - 1

What can you expect?

Becoming a part of a high performance team

Driving the organizational strategy to ensure continuous improvement in operations team through process, people, and quality

Taking complete ownership of driving efficiency program

Contributing to making a positive difference in the customer service and exceeding client expectations via strong operational rigor and delivery. Also ensuring that all compliance and regulatory requirements are met and maintained as per required standards

Being bold in thinking and bringing innovative solutions to any barriers faced through the first 3- 6 months, you will be actively supported by your peers to help understand the ways of working

We will count on you to :

Conduct thorough analysis of existing business processes to identify areas for improvement and optimization.

Develop and implement process design strategies to streamline operations, reduce costs, and enhance productivity.

Collaborate with cross-functional teams to gather requirements, define project scope, and establish project objectives.

Lead and manage projects from initiation to completion, ensuring adherence to timelines, budgets, and quality standards.

Utilize project management methodologies and tools to plan, execute, and monitor project activities.

Identify and mitigate project risks, and proactively address any issues or obstacles that may arise.

Facilitate process improvement workshops and training sessions to promote a culture of continuous improvement within the organization.

Monitor and evaluate process performance metrics, and provide recommendations for further enhancements.

Stay updated with industry best practices and emerging trends in process design, continuous improvement, and project management.

What you need to have :

Bachelor's degree in Business Administration, Engineering, or a related field.

Proven experience in process design, continuous improvement, and project management.

Strong analytical and problem-solving skills, with the ability to identify process inefficiencies and propose effective solutions.

Excellent project management skills, including the ability to prioritize tasks, manage resources, and meet deadlines.

Proficiency in project management software and tools.

Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.

Knowledge of Lean Six Sigma / Lean methodologies and tools is highly desirable.

Certification in project management (e.g., PMP) is a plus.

Ability to adapt to changing priorities and work in a fast-paced environment.

Experience in the insurance domain is an added advantage.

What makes you stand out?

Client facing experience

Leading successful work project across teams that accomplishes a defined outcome and results for the business

Transition / migration experience

Strong ability to plan and manage numerous processes, people and priorities simultaneously

Experience in statutory audits and dealing with auditors.

Marsh McLennan (NYSE : MMC) is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses : Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marshmclennan.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex / gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

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