Assistant Relationship Manager - LOY

A Position Overview

Position Title

Assistant Relationship Manager- LOY

Department

DSF-Agency Sales

Level / Band

102 / Officer

Organizational Relationships

Reports To

Sales Manager

Supervises

D Key Result Areas

Distribution Deliverables

• Ensure planning & recruitment of sanctioned number of FPOs / WMCs and Sales Manager for FPO Units in the Region.
• Achieve sales targets on issued FYP as per budgets informed.
• Implement Needs based Selling and Activity Management processes amongst the teams managed.
• Support the business planning and implementation process for the business with the Sales Manager.
• Assist / Support Geographical Expansion initiatives as planned and advised from time to time.
• Submission for required reports as per the time lines.
• Review with Sales Manager as per agreed periodicity.
• Driving benchmark persistency within the region.

Business Results

oIssued FYP /

oProductivity per FPO

oProductivity per Sales Manager Team ,

oCase rate,

oAverage Case Size,

oActivity Ratio,

oAttrition.

Optimal Resource Management for Region through liaison with Zone Office / Head Office

People Development

Customer Relationship Management

Code of conduct and ensuring compliance of statutory norms

Risk

‘Own-up’ the risk of the function by developing a risk aware culture through participation in measurement, analysis and mitigation of risks associated with the respective function. This includes development of risk response processes, participation in contingency and business continuity programs and reporting of emerging risks with potential impacts. Also respond to risks highlighted by employees through formal / informal mechanisms and advice on various risk management issues within the organization and provide feedback. Participate in implementing risk mitigation plan through optimum resource allocation, monitoring and reporting on status.

E Skills Required

Technical

Behavioral

Essential

Desired

Interpersonal skills

Communication skills

Creative thinking skills

Supervising / Leadership skills

Teamwork Skills

Influencing skills

Relationship Building skills

Decision making skills