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Technical & Business Operations Specialist
AmdocsPune , India30+ days ago
Job type
- Permanent
Job description6 years of relevant industry experience Excellent communication skills and ability to respond to customer queries quickly Ability to understand business needs and manage 24X7 shifts Good hands-on technical knowledge Excellent domain knowledge in incident handling, production management, and audit processes Experience in a complex global, matrix organization working across multiple time zones Experience in working in ambiguous situations, working under pressure, and flexible work hours Production-oriented with a sense of urgency and sensitive to production requirements. You will have a wide scope of activities You will have excellent products and solutions You will have scope for professional development
In one sentence
Prioritize, plan, and assign tasks to team members based on ability / focus for the day
What will your job look like?
- You will lead and mentor a small team within a specific task or project
- You will be responsible for processes, KPIs, and communication within the project
- You will identify process changes that lead to efficient operations and sets the processes for the benefit of the team, ensuring process alignment and team mentoring
- You will also have hands-on work as an analyst whenever required, guiding and assisting teams in problem resolution, providing technical coaching, mentoring, and knowledge management
- You will guide team to resolve technical issues, come up with new ideas, and enhance processes as required for bill audits, running maps, service desk tickets
- You will guide and assist team to identify and analyze production issues, track recurring issues, identify ways to prevent them, or suggest a permanent fix
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