Lead Software Engineer

Sr Service Now Developer

We are looking for a dynamic Sr ServiceNow Developer to lead the design and hands-on development of scalable solutions on the ServiceNow platform. This hybrid role involves deep technical leadership, end-to-end solution architecture, and development across ITSM and other ServiceNow modules.

• Define ServiceNow architecture, ensuring alignment with business and technical strategies.
• Design scalable and reusable components across modules like ITSM, ITOM, HRSD, CSM, and custom applications.
• Create technical designs and data models that ensure maintainability and performance.
• Develop custom applications, integrations, and modules using JavaScript, Glide APIs, and Flow Designer.
• Customize forms, workflows, UI policies, client scripts, and business rules.
• Build REST / SOAP integrations with third-party platforms and internal systems.
• Leverage ServiceNow App Engine, Integration Hub, and Flow Designer for automation and low-code development.
• Conduct code reviews and ensure adherence to coding and platform standards.
• Lead platform upgrades, performance tuning, and security hardening.
• Troubleshoot and resolve platform issues in collaboration with support teams.
• Guide junior developers and ensure knowledge transfer across the team.
• Participate in agile ceremonies and drive best practices in ServiceNow delivery.
• 5+ years of experience in ServiceNow development and designing along with
• strong knowledge of ServiceNow ITSM, ITOM, HRSD, CSM, or SecOps.
• Experience in designing and implementing ServiceNow integrations using REST / SOAP, Integration Hub, and MID Server.
• Hands-on with ACLs, Service Portal, Custom Widgets, and Scoped Applications.
• Knowledge of Agile / Scrum delivery models and version control tools (like Git).
• Experience in ServiceNow Flow Designer, UI Policies, and Business Rules.
• Hands-on experience with ServiceNow scripting (Client Scripts, Script Includes, UI Actions, Scheduled Jobs, etc.).
• Experience in ServiceNow integration with enterprise applications (e.G., Jira, Active Directory, AWS, Azure, etc.).
• Knowledge of ServiceNow CMDB, Discovery, and Asset Management.
• Understanding of Agile methodologies and DevOps practices.
• Familiarity with ServiceNow Performance Analytics and Reporting.
• Knowledge of Service Portal customization and UI / UX improvements.
• Certifications : ServiceNow CSA (mandatory), CAD, CIS-ITSM / CSM / HRSD (preferred).
• Exposure to Generative AI capabilities & Performance Analytics .
• Familiarity with DevOps pipelines for ServiceNow.
• Experience with ITOM Discovery, Service Mapping, or AIOps is a plus.
• ITIL v3 / v4 certification preferred.
• Strong problem-solving and analytical skills.
• Clear and confident communication with both technical and non-technical stakeholders.
• Leadership ability and a collaborative mindset.
• Self-driven with a passion for learning and innovation.

Location – Noida (3 days from office) – Hybrid Mode

Immediate joiners preferred !!

Please share CVs at ankit.kumar@celsiortech.com