No longer accepting applications
Associate Director - Client Servicing
FoxyMoronChennai, IN7 hours ago
Job descriptionDefine brand positioning strategies that distinguish clients from competitors and resonate with target audiences. Analyze business-as-usual (BAU) operations to identify opportunities for experimentation and innovation. Evaluate marketing success through social media reports, identifying improvement areas and demonstrating value to stakeholders. Update resource planning quarterly and ensure timely contract renewals, addressing obstacles proactively. Maintain monthly client P&Ls, ensuring billing targets are met. Review and vet client briefs, ensuring alignment with execution plans and strategies. Conduct regular meetings with clients to understand strategic growth plans and identify upsell opportunities. Establish clear benchmarks and review timelines to ensure client satisfaction. Follow up on overdue payments, acting as a point of contact for high-priority escalations. Educate team members on legal considerations, ensuring campaigns adhere to legal boundaries. Provide strategic inputs to competitor analysis, identifying opportunities for process improvements and new business avenues. Conduct weekly team meetings, provide feedback, and mentor teams for proactive problem-solving. Structure training programs with the L&D team to improve work quality and specific competencies. Hire capable independent resources that can understand, communicate and execute client briefs accurately
Job Purpose : Lead and coordinate the strategic planning and execution processes to ensure client satisfaction, team productivity, and business growth.
Roles and Responsibilities :
1. Strategic Planning and Communication :
- Develop and communicate Annual Operating Plans (AOP) based on client briefs, adapting them to changes in client needs or digital platform policies.
- Lead client pitching process by generating innovative concepts in collaboration with internal teams.
2. Brand Positioning and Differentiation :
3. Quality Analysis and Innovation :
4. Performance Analysis and Reporting :
5. Resource Planning and Contract Management :
6. Financial Management :
7. Brief Review and Approval :
8. Client Relationship Management :
9. Legal Compliance and Education :
10. Strategic Inputs and Innovation :
11. Team Development and Training :
12. Team Growth :
Create a job alert for this search
Client Servicing • Chennai, IN
Related jobs
- Promoted
NPST - Senior Manager / Associate Director - Banking Alliances & Merchant Acquiring
Network People Services TechnologiesChennai, India About the job Job Description Who we are and what do we do NPST is a fintech company b...Show moreLast updated: 30+ days ago
- Promoted
Associate Director-Indirect Tax- Chennai
BDO IndiaChennai, Tamil Nadu, India We assist businesses in Indirect Tax advisory, compliances, transaction structuring, health check and refund related assignments We also assist in review and optimization of input tax credit, recon...Show moreLast updated: 6 days ago
- Promoted
- New!
▷ Urgent! Associate Director-Indirect Tax- Chennai
BDO IndiaChennai, Tamil Nadu, India About Indirect Tax : We assist businesses in Indirect Tax advisory, compliances, transaction structuring, health check and refund related assignments We also assist in review and optimization of in...Show moreLast updated: 17 hours ago
- Promoted
- New!
Associate Director - Client Servicing
FoxyMoronchennai, tamil nadu, in Lead and coordinate the strategic planning and execution processes to ensure client satisfaction, team productivity, and business growth.
Strategic Planning and Communication : .Develop and communicat...Show moreLast updated: 4 hours ago
- Promoted
Client Success Associate
Qube CinemaChennai, Tamil Nadu, India At Qube Cinema, technology and innovation are at our core.Our purpose is to bring to life every story - to engage, entertain and enlighten the world.
As a company with a passion for cinema, we are c...Show moreLast updated: 6 days ago
- Promoted
Associate Director - Affluent Relations
ConfidentialChennai, India This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Please do not contact the recruiter directly....Show moreLast updated: 6 days ago
- Promoted
- New!
Associate Client Executive
NIITchennai, tamil nadu, in NIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements.
The company, which was set up in 1981 to help the nascent IT industry o...Show moreLast updated: 4 hours ago
- Promoted
Associate Director - Enterprise System Domain
Sampoorna Consultants Pvt. LtdChennai Description : - Deliver innovative, complex features and enhancements for our Enterprise Systems Domain working cross functionally with product management, cybersecur...Show moreLast updated: 12 days ago
- Promoted
BDO - Associate Director - Assurance - Core Audit - NFS - CA
BDO INDIA LIMITED LIABILTY PARTNERSHIPChennai, India Education : CA Experience : 7+ years (post qualification) Roles & Responsibility : - Lead teams and audit engagements end to end.Han...Show moreLast updated: 18 days ago
- Promoted
Associate Manager, Markets Client Onboarding
ConfidentialChennai, India The individual is responsible for facilitating the account opening process for clients within the Markets sector.This role requires a meticulous approach to compliance, attention to detail, and the...Show moreLast updated: 10 days ago
- Promoted
- New!
Client Operations Associate
ABN CapitalSaint Thomas Mount, Tamil Nadu, India Job Title : Associate – Client Operations & Compliance Location : Ghatkopar, Mumbai, Maharashtra (In-Person) Company : ABN Capital About ABN Capital ABN Capital is a proprietary investment and PMS...Show moreLast updated: less than 1 hour ago
- Promoted
Associate
Roc360Chennai, Tamil Nadu, India The role involves working with entity financials including monthly close processes, account reconciliation, Intercompany Eliminations and substantiation.
The role demands a strong review and control...Show moreLast updated: 6 days ago
- Promoted
- New!
Associate Director Strategic Sourcing
AdalvoChennai, IN At Adalvo, we're not just a company - we're a team of passionate people driven by our mission to consistently deliver high-quality products and services to our partners.
We are looking for an enthus...Show moreLast updated: 7 hours ago
- Promoted
Client Engagement Associate / Consultant
Acquarius Capstorm Limitedchennai, tamil nadu, in Are you someone who thrives on building meaningful client relationships and loves technology and creating real business impact?.
Would you like to be part of a fast-growing Australian SaaS company t...Show moreLast updated: 19 days ago
- Promoted
Athenahealth Technology - Director - Client Services
athenaHealth Technology Private Limited.Chennai, India Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
We are looking for a Director Client Services to join our Customer Care ...Show moreLast updated: 30+ days ago
- Promoted
Wolters Kluwer - Associate Director - Professional Services
Wolters Kluwer IndiaChennai, India Associate Director - Professional Services Position Summary : The Associate Director is responsible for the successful execution of the ...Show moreLast updated: 30+ days ago
- Promoted
Director of Client Services
ConfidentialChennai, India Customer Care team within our Customer Success division.Your job will be to execute on the Customer Care strategy by driving accountability through KPIs for customers as well as agent level, partne...Show moreLast updated: 10 days ago
- Promoted
Associate Director Operations Chennai
ConfidentialChennai, India TruBridge is a healthcare solutions company that focuses on EHR-agnostic Revenue Cycle Management solutions for organizations of all sizes as well as acute EHR technology for smaller hospitals.We p...Show moreLast updated: 10 days ago