Analyst - Collections - USI

Summary

Position Summary

Analyst— Global Finance Services – Credit Control / Accounts Receivable

We are looking for professionals with strong accounting skills, who are looking forward to making a career in the Finance field.

Work you'll do

As a part of this team you will be involved with :

• Daily activity — Working on customer queries : To work on all accounts receivable queries received from internal and external client each day in a prompt, professional and efficient manner.
• Contact client via phone, email and make sure the collection queries are resolved on time.
• Understanding and complying with firm's policies and procedures in relation to Debtor Management and the firm's business rules.
• Schedule and send monthly account statements and chaser letters to customers.
• Interact with internal and external client to resolve issues related to PO, Billing, Cash posting and other general queries.
• Monitor customer account details for non-payment, delayed payments and other irregularities.
• Research and resolve payment discrepancies.
• Escalation : Confirm that proper escalation procedures are followed according to most effective business practices.
• Communication : Should be able to communicate effectively with peers and senior team members and client service teams.
• Should be able to identify issues and concerns that may affect the performance of the job and communicate the same to manager or senior analyst

KPIs

Reduction of aged AR items especially that are over 90+ days.

Strong adherence to TAT for responding to email and telephone queries.

Completion of all required training programs, contribution to continued process improvement

Participation in team and service line events

Key Competencies

Attention to details and accuracy

Good oral and written communication skills

Organizational skills

Information management

Problem analysis and problem-solving skills

Team player

Sense of urgency

Customer service Skill

Work location : Hyderabad

Shift timings : 10 : 30 AM – 7 : 30 PM OR 2 PM –11 PM IndiaTime (To be confirmed at final selection) Times may vary during critical finance periods (period-end close) .

The team At Deloitte, GFS Operations which is a part of the Global Finance Services maintains and performs book keeping and internal accounting of the firm through — Procure to Pay (PTP), Client to Cash (CTC), Record to Report (RTR) & Financial Integrity.

Qualifications

Required :

B.com

Minimum two years of relevant experience in collections

Basic knowledge of Accounts Receivable function and its importance

Should be able to work with numbers.

Effective completion of typing test with 35–40 words per minute minimum

Working knowledge of SAP would be an added advantage

Good Knowledge of MS Office tools including email skills

Good understanding of quality aspects (TAT, accuracy, and audit)

Should have a positive attitude.

Oral and written communication should be good.

Able to be work in different shifts including weekends, if required.

Should be multi tasker and work in fast pace environment

How You'll Grow

At Deloitte, we've invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU : The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people's growth and development. Explore DU : The Leadership Center in India

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Deloitte's culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose : to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities.We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte's impact on the world.

#EAG-Finance

Our purpose

Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.

Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.

Professional development

At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU : The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU : The Leadership Center in India .

Benefits To Help You Thrive

At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and / or other criteria. Learn more about what working at Deloitte can mean for you.

Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.

Requisition code : 300283

Skills Required

Sap, Accounts Receivable, Ms Office