Customer Engagement Nurse - Port Kennedy

Bethanie is a leading not for profit aged care provider based in Western Australia. For over 70 years, we have been empowering ageing Australians to lead their most meaningful lives by recognising ‘old age’ as a positive force in society and giving a voice to those who have seen it all and live to tell the tale.

We’re on a mission to create a better world not just for ageing Australians, but their communities as well, and we believe that to make this difference, you need the right people by your side.

We are currently seeking an experienced Registered Nurse with a passion for customer service to join the team at Bethanie Waters Aged Care Home located in Port Kennedy , as a Customer Engagement Nurse (CEN) . Co-located with a retirement village, Bethanie Waters is one of our larger sites with 160 beds and provides support for people who need 24-hour care, including those with high care needs and dementia.

Reporting to the Clinical Nurse Manager, the CEN partners with residents and their families or representatives from admission to discharge, coordinating the aged care experience and ensuring care and services are delivered in such a way that is safe and meets the individual customer’s goals, preferences and needs, enabling them to live the best life they can.

The CEN also works closely with the Clinical Nurse Manager to ensure all employees understand the resident’s individual needs, assisting in coordinating ongoing assessments and care planning.

This position is offered on a permanent full-time basis , working 37.5hrs per week.

If you share a passion for person-centred care services and promoting a positive ageing experience for older people, we would love to hear from you!

About You

• Currently registered with the Australian Health Practitioner Regulation Agency (AHPRA) as a Registered Nurse
• Extensive nursing experience in relevant areas including dementia, mental health, gerontology, and / or palliative care
• The ability to understand the multiple, diverse individual needs of people and work collaboratively with stakeholders to reach mutually agreed upon decisions
• Post-graduate qualifications (or working towards) in a clinical priority area desirable
• Ability to work independently and professionally
• Ability to motivate staff and promote a positive work environment
• Strong written and verbal communication skills and ability to confidently use clinical information systems
• Willingness to uphold the Mission, Vision and Values of The Bethanie Group
• Willingness to obtain relevant vaccinations
• Current NDIS Worker Screening Check (or willingness to apply for one)

The Role

Working with Bethanie

Many of us work because we want to make a difference. As a company, we know we can only do this by providing our people with the best education, facilities and support to make a truly fulfilling career, feel fulfilled.

As a Registered Nurse with Bethanie, you will also have access to the following benefits :

To Apply

Please click on the link to upload your CV before the closing date – 18th November 2025 . We hope to interview sooner so don’t delay!

Our application process will consistent of an additional questionnaire to be completed in order to finalise your application. If you require any further information, please contact our Talent Acquisition Team on 131 151.