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SAM & CMDB Administrator (ServiceNow)

SAM & CMDB Administrator (ServiceNow)

Smith+NephewKharadi, Pune, NonGBS, IND
30+ days ago
Job type
  • Full-time
Job description

Are you passionate to work as a SAM & CMDB Administrator (ServiceNow). Than this is the position which you should apply! We are looking for SAM & CMDB Administrator (ServiceNow) who will report into Senior Manager IT Services Framework. Also CMDB & Discovery Analyst has responsibility for supporting the standardization, design, implementation, governance, and technology enablement of Configuration Management Database (CMDB) & Discovery capabilities based on ServiceNow leading practices. In Addition the role of Software Asset Admin is to support, handle, and coordinate end-user software across the organization.

What will you be doing?

  • You will contribute and handle ServiceNow CMDB, Common Service Data Model (CSDM), ServiceNow Discovery, ServiceNow IT Service Management (ITSM), and Software Asset Management (SAM).
  • You will be responsible for implementing technical solutions which will help keeping the CMDB as healthy as possible.
  • Defining and documenting policies, standard procedures, training, knowledge articles, and other supporting documentation.
  • Performing and / or leading analysis, re-engineering, and work process improvement activities for Configuration Management / CMDB & Discovery, including assessments, research, solution design, documentation, and performance metrics.
  • Facilitate Configuration Item review and audits to ensure accuracy and completeness of configuration items. Ensure the critical metrics are reported, and their targets are met.
  • Identify the Discovery issues and work closely with Infrastructure team for its resolution. Ensure that registered Configuration Items meet criteria as per the data model.
  • Process new software requests from all employees globally coordinating a request processing with their team. Evaluate requests against the software catalogue.
  • Coordinate the security and compliance assessment of requests for new software / non-standard software working with relevant IT, risks management and compliance teams.
  • Issue requests for Quote and coordinates software purchases. Coordinate the software installation on the user PC, Lead and optimize the utilization, software licenses and disposal of end-user software. Maintain relevant customer software catalogue and pricing.

What will you need to be successful?

  • Education : Bachelor's or equivalent experience or Master’s degree in Information Technology or relevant.
  • Certifications : ITIL, CSA, CIS-DISCOVERY, CIS-SAM is added advantage.
  • Experience : Minimum 4 to 5years of experience working with software requests, licensing, and licensing databases.
  • 3+ years practical experience in ITIL Process Management, preferably Configuration Management and Software Asset Management.
  • 3+ years of experience understanding the architecture and foundational aspects on the ServiceNow platform.
  • Ability to work independently and take decisions where vital within the scope of the role.
  • Responsibility of quality for delivered process, inputs for audits, reaching targets on service and organizational level.
  • Interpersonal skills, Superb communication, collaboration, and relationship building and collaborator engagement skills.
  • Travel Requirements :

    • You Unlimited.

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    Other reasons why you will love it here!

  • Your Future : Major Medical coverage + Policy exclusions and insurance non-medical limit. Educational Assistance.
  • Work / Life Balance : Flexible Personal / Vacation Time Off, Privilege Leave, Floater Leave.
  • Your Wellbeing : Parents / Parents in Law’s Insurance (Employer Contribution of 7,000 / - annually), Employee Assistance Program, Parental Leave.
  • Flexibility : Hybrid Work Model (For most professional roles)
  • Training : Hands-On, Team-Customized, Mentorship
  • Extra Perks : Free Cab Transport facility for all employees, One Time Meal provided to all employees as per shift. Night Shift Allowances.