Senior Cash Application Analyst

Purpose of Role :

Cash applications team (Part of Order to Cash Group) is primarily responsible to ensure that all payments received in Oracle bank accounts are recorded on daily basis accurately. Cash applications team actively interacts with the customer / stakeholders and internal teams to derive on appropriate allocation of cash.

Scope of Role :

Cash applications for allocated region / country & No direct reports

Key Tasks / Responsibilities

• Download bank statement from bank websites
• Creation of receipts through different modes
• Application of receipts with valid supporting documents
• Research on unapplied / unidentified receipts
• Update trackers on daily basis to have control over the process and also to provide information to other interlinked processes
• Clear Service request raised to cash apps queue within TAT
• Good customer management skills to reach right point of contact for getting remittance details and also to process refunds
• Reconcile customer accounts / payments
• Process invoice adjustments
• Responds to all queries both from Internal and external customers in timely manner per the agreed turnaround time
• Works internally with other Oracle supporting groups i.e Order Booking, Collections, Credits, CDI, Supplier data desk, Contracts, Revenue Recognition, Tax, Controllers , Cash Management, Accounts Receivable and Accounts Payables teams to resolve all disputes raised by the internal / external customers or to resolve unapplied / unidentified cash
• Reviews all aged receipts periodically to do subsequent write-offs

Requirements :

Career Level - IC1

Skills Required

Customer Management, Oracle