Solutions Consultant Manager / Sr.Manager – Contact Center / Healthcare / Travel

About our client

A leading BPS

Location : Pune / Gurgaon

The candidate will be required to contribute actively in the pre-sales cycle by :

Delivering research & analysis focused on leading trends in the Business Process Outsourcing space for Contact Center / Healthcare / Travel Clients.

Identifying problem statements, creating effective solutions, augmenting research material from time to time.

Make effective presentations, work with senior executives, develop research agendas, and work with clients & integral

teams to solve strategic business services and technology-related sourcing, transformation challenges.

This is an Individual Contributor role who needs to demonstrate ownership, hands on approach, multi-tasking ability, detail

orientation, pro-activeness and expertise in stakeholder management skills & competencies.

Required Skills

1. Experience in Contact Center / Healthcare / Travel Domain

2. Overall 10years+ of work experience in mix of International BPO and / or consulting environment

3. At least 4-6 core years in the Contact Center / Healthcare / Travel domain.

4. Excellent Written, Oral and analytical skills coupled with excellent

Presentation creation skills.

5. Good MS Word, Excel, MS Visio, Powerpoint experience

Roles and Responsibilities

1. Knowledge : Domain knowledge in the Contact Center / HealthcareI / Travel industry

2. Due Diligence : Conduct in-depth assessments of requirements through documentation review and intelligence / insights

gathering.

3. Solution design : Develop comprehensive contact center / Healthcare / Travel solutions for pursuits, tailored to requirements, considering factors

such as processes, technology, and customer experience

4. Collaboration : Lead collaboration with all required internal functions, for inputs to build contact center / Healthcare / Travel solutions

5. Documentation : Maintain detailed documentation for pursuit submissions, including deal brief, bid plan, solution summary,

proposal document, pricing file (if required), and lessons learnt

6. Bid Management : Lead the pursuit activities during the proposal development and submission, and provide regular report

outs to internal stakeholders

7. Pricing : Lead and oversee the pricing of contact center / Healthcare / Travel solutions, for submission to pursuits

8. Collaterals : Create collaterals of differentiated contact center / Healthcare / Travel solutions and offerings for White Papers / Blogs

9. Best practices : Stay current with industry best practices and emerging trends in contact center / Healthcare / Travel technology and customer

service