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A. Position Overview
Position Title
Territory Manager – Yes Bank Branch Banking
Department
Partnership Distribution (YBL)
Level / Band
Assistant Manager / 306
Role Summary :
- To manage sales and business objective of the cluster, meeting or exceeding key targets
- To ensure achievement of sales targets with optimal market coverage
- To plan resource allocation and be responsible for financial viability of the cluster.
- To effectively lead and manage his sales team by providing them with ongoing coaching
- To ensure that the sale behavior, sales ethics and sales practices of the sales team comply with company standards and regulations
- To closely work with the branch / channel head to design sales strategies and initiatives that will cause improvement of sales performance across business.
B. Organizational Relationships
Reports To
Zonal Sales Manager
Supervises
KAM / Sr KAM
Job Dimensions :
Geographic Area Covered
Branch / Cluster
Stakeholders Internal
Training
Product Management
Marketing
Branch Operations
Distribution Operations
Stakeholders External
Channel Partner
C. Key Result Areas
Achieve ANP targets through assigned branches
Achieve pre-set business targets on ANP, case count, active branch, active sales staff and various KPIs for designated branches / clusterDevelop joint business and implementation plans with branch managerInteract regularly with Sales / operations team to set targets & achieve required salesInitial grooming of the Relationship Managers in presentation & selling skillsMake joint calls with sales team, if required during the initial monthsAccompany the sales team on calls with high-ticket clientsBuild up and maintain solid relationship and rapport with partner’s district managers, branch managers and all frontline salesTraining of the sales team
Provide on-going training to partner’s staff, including products, sales technique, prospecting, objection handling and sales operation and process etc.To train the Relationship Managers on Presentation and Selling SkillsMonitor sales & provide support
Analyze the productivity of Sales / operation team to ensure they are delivering as per expectationsEnsure that the high performers are suitably rewarded & kept motivatedCounsel the low performers to assess the reasons for low productivityAccompany the low performers on calls & give them special attention to motivate themOrganize trainings for low performers to ensure they are conceptually strongMaintain and observe Company’s internal control and standardsImplement and observe the Company’s Compliance PolicyAct as an escalation point for issues pertaining to policy issuanceArrange various contests & events for the sales team as well as the customers
Execute templated events for channel partnerFulfill the approval requirementsAnalyze the customer response to events to judge the feasibility of the events in terms of leads generated vs. the money spentMIS & Reporting
Design and circulate business MIS and reports to various stakeholder as requiredAnalyze data cuts on Business Performance and share the findings with the supervisorsD. Skills Required
Technical
Product / Subject matter expertiseTeam Management skillsMentoring skillsBusiness perspective & planningPerformance Management skillsFinance / Insurance industry awarenessInterviewing skillsSelf managementProblem solving skillsPeer level co-ordination and influencing skillsBehavioral
Essential
Desired
Interpersonal skills
Communication skills
Creative thinking skills