Crum & Forster - ServiceNow Lead Developer - ITSM / ITOM Module

The Company :

Crum & Forster (C&F), with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies.

Approaching $ 6 billion in written premium as of 2024, C&F enjoys an "A" (Excellent) financial strength rating by A.M. Best.

C&F is part of Fairfax Financial Holdings, a global organization with $33.3 billion in revenue as of 2024.

Crum & Forster Services India (CFSI) is an India subsidiary of Crum & Forster Inc. For more information about Crum & Forster, please visit our website : www.cfins.com.

Key Responsibilities :

• Lead the design, development, and implementation of ServiceNow solutions across ITSM, ITOM, and CMDB modules.
• Architect and configure workflows, business rules, UI policies, client scripts, and flow designers.
• Drive ServiceNow CMDB architecture, data modeling, reconciliation, and discovery implementations.
• Lead ServiceNow ITOM implementations (Event Management, Discovery, Service Mapping, Orchestration).
• Collaborate with stakeholders to translate business requirements into scalable and innovative ServiceNow solutions.
• Oversee complex system integrations using REST APIs, SOAP, Integration Hub, and third-party enterprise systems.
• Define and enforce development standards, governance models, and platform best practices.
• Act as a technical SME and mentor to junior developers, ensuring knowledge sharing and capability building.
• Engage in agile ceremonies including sprint planning, backlog grooming, and technical reviews.
• Partner with cross-functional teams on solution architecture, security, compliance, and process automation.
• Provide technical leadership in RFPs, solution design discussions, and pre-sales activities as required.

Required Skills & Technologies :

Qualifications :

Preferred Experience :

(ref : hirist.tech)