We are hiring a “Customer Support Executive” for a leading Financial Company. Positions are based at Mumbai, Maharashtra. Find below more details about these job opportunities :
Job title : Customer Support Executive
Industry : Media
Job location : Mumbai, Maharashtra
Educational Qualification : Preferred candidates with a background in BAF (Bachelor of Accounting and Finance), BCOM (Bachelor of Commerce), or a related finance discipline.
Experience : 1 Year of experience in filed sales.
Job Description :
1. Excellent Communication Skills :
- Communicate effectively and professionally with customers through various channels, including phone, email, and chat.
- Provide timely and accurate information to customers, addressing their queries and concerns.
2. Educational Background :
Strong understanding of financial concepts and principles will be an added advantage.3. Field Support :
Willingness to travel and meet clients on-field to understand their requirements and provide personalized support.Collaborate with the sales team to ensure seamless coordination in addressing customer needs.4. Customer Relationship Management :
Build and maintain positive relationships with clients by understanding their needs and delivering exceptional service.Proactively identify opportunities to enhance customer satisfaction and loyalty.5. Problem Resolution :
Investigate and resolve customer issues promptly, ensuring a high level of customer satisfaction.Escalate complex issues to the appropriate department for resolution and follow up to ensure timely resolution.6. Documentation and Reporting :
Maintain accurate and detailed records of customer interactions and transactions.Generate reports on customer feedback and provide insights to improve overall customer experience.Additional Skills :
Knowledge of financial products and services.Ability to work independently and collaboratively within a team.Problem-solving and critical-thinking skills.Benefits :
Competitive salaryHealth and wellness benefitsCareer growth opportunitiesCTC : Rs. 3.5 / lpa to 4.0 / lpa