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Customer Support Executive

Customer Support Executive

TalentEdge Recruitment Consultantsmumbai, India
30+ days ago
Job description

We are hiring a “​Customer Support Executive” for a leading Financial Company. Positions are based at  Mumbai, Maharashtra. Find below more details about these job opportunities :

Job title :  Customer Support Executive

Industry : Media

Job location :   Mumbai, Maharashtra

Educational Qualification : Preferred candidates with a background in BAF (Bachelor of Accounting and Finance), BCOM (Bachelor of Commerce), or a related finance discipline.

Experience :  1 Year of experience in filed sales.

Job Description :

1. Excellent Communication Skills :

  • Communicate effectively and professionally with customers through various channels, including phone, email, and chat.
  • Provide timely and accurate information to customers, addressing their queries and concerns.

2. Educational Background :

  • Strong understanding of financial concepts and principles will be an added advantage.
  • 3. Field Support :

  • Willingness to travel and meet clients on-field to understand their requirements and provide personalized support.
  • Collaborate with the sales team to ensure seamless coordination in addressing customer needs.
  • 4. Customer Relationship Management :

  • Build and maintain positive relationships with clients by understanding their needs and delivering exceptional service.
  • Proactively identify opportunities to enhance customer satisfaction and loyalty.
  • 5. Problem Resolution :

  • Investigate and resolve customer issues promptly, ensuring a high level of customer satisfaction.
  • Escalate complex issues to the appropriate department for resolution and follow up to ensure timely resolution.
  • 6. Documentation and Reporting :

  • Maintain accurate and detailed records of customer interactions and transactions.
  • Generate reports on customer feedback and provide insights to improve overall customer experience.
  • Additional Skills :

  • Knowledge of financial products and services.
  • Ability to work independently and collaboratively within a team.
  • Problem-solving and critical-thinking skills.
  • Benefits :

  • Competitive salary
  • Health and wellness benefits
  • Career growth opportunities
  • CTC : Rs. 3.5 / lpa to 4.0 / lpa

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