Process Executive ( Voice ) With Digital Marketing

About the Role :

We are looking for dynamic and customer-focused individuals to join our team as Process Executive – Voice (Digital Marketing Support). This is an exciting opportunity for freshers with a certification in digital marketing or candidates with up to 6 months of experience to build a career in a growing digital environment.

Key Responsibilities :

• Act as the first point of contact for advertisers and marketers using digital platforms.
• Handle voice-based queries related to :
• Campaign performance
• Ad delivery and targeting
• Account configuration and billing
• Resolve complex technical and platform-related issues through voice support.
• Provide consultative support and guidance on campaign optimization best practices.
• Collaborate with internal support and technical teams to escalate and resolve issues promptly.
• Identify, document, and track platform bugs or inconsistencies.
• Proactively contribute to process improvements by :
• Identifying root causes of recurring issues
• Recommending enhancements to tools, workflows, or documentation

Eligibility Criteria :

✅ Freshers with a Digital Marketing Certification, OR

✅ Candidates with minimum 6 months of experience (certification not mandatory)

Excellent verbal communication skills in English

Skills Required

Voice Process, Good Communication, Digital Marketing