Customer Care Professional

Job Description

American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Go above and beyond at a company that sets the standard for customer-first service

As Banking Servicing Network, we aspire to be the industry benchmark for operational excellence and innovation in banking - delivering seamless, secure and sustainable financial services that elevate the customer experience and power the growth of the company's largest funding source. To this end, as a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day - from onboarding a Banking customer to helping them with their everyday needs. And, you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service. Find your place in service on #TeamAmex.

How will you make an impact in this role

• Banking chat customer care professional focus on Customer First Resolution, owning and solving the customers inquiry
• Ensuring we resolve customer queries / issues to the best of our ability
• Ability to comprehend & respond to all customer queries with immediate resolution to ensure customer satisfaction
• Deliver on Employees, Customer and Shareholder metrics as per goals
• Adherence to Quality and Compliance guidelines
• Communicates Effectively and have ability to recognize tone and mood of customer through written communication
• Adaptable & customer centric approach to situations. Deliver superior service through personalization / empathy in communication
• End to end customer service via chat servicing
• Ability to Address 2-3 conversations simultaneously

Minimum Qualifications

Preferred Qualifications

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally :

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Skills Required

Basic troubleshooting knowledge, Quick navigation ability, Chat Experience, Multitasking ability