Data Engineer

Job Title : Data Engineer

About VXI

VXI Global Solutions is a BPO leader in customer service, customer experience, and digital solutions. Founded in 1998, the company has 40,000 employees in more than 40 locations in North America, Asia, Europe, and the Caribbean. We deliver omnichannel and multilingual support, software development, quality assurance, CX advisory, and automation & process excellence to the world’s most respected brands.

VXI is one of the fastest growing, privately held business services organizations in the United States and the Philippines, and one of the few US-based customer care organizations in China. VXI is also backed by private equity investor Bain Capital. Our initial partnership ran from 2012 to 2016 and was the beginning of prosperous times for the company. During this period, not only did VXI expand our footprint in the US and Philippines, but we also gained ground in the Chinese and Central American markets. We also acquired Symbio, expanding our global technology services offering and enhancing our competitive position.

In 2022, Bain Capital re-invested in the organization after completing a buy-out from Carlyle. This is a rare occurrence in the private equity space and shows the level of performance VXI delivers for our clients, employees, and shareholders. With this recent investment, VXI has started on a transformation to radically improve the CX experience though an industry leading generative AI product portfolio that spans hiring, training, customer contact, and feedback.

Job Description :

We are seeking talented and motivated Data Engineers to join our dynamic team and contribute to our mission of harnessing the power of data to drive growth and success.

As a Data Engineer at VXI Global Solutions, you will play a critical role in designing, implementing, and maintaining our data infrastructure to support our customer experience and management initiatives. You will collaborate with cross-functional teams to understand business requirements, architect scalable data solutions, and ensure data quality and integrity. This is an exciting opportunity to work with cutting-edge technologies and shape the future of data-driven decision-making at VXI Global Solutions.

Responsibilities :

• Design, develop, and maintain scalable data pipelines and ETL processes to ingest, transform, and store data from various sources.
• Collaborate with business stakeholders to understand data requirements and translate them into technical solutions.
• Implement data models and schemas to support analytics, reporting, and machine learning initiatives.
• Optimize data processing and storage solutions for performance, scalability, and cost-effectiveness.
• Ensure data quality and integrity by implementing data validation, monitoring, and error handling mechanisms.
• Collaborate with data analysts and data scientists to provide them with clean, reliable, and accessible data for analysis and modeling.
• Stay current with emerging technologies and best practices in data engineering and recommend innovative solutions to enhance our data capabilities.

Requirements :

Join VXI Global Solutions and be part of a dynamic team dedicated to driving innovation and delivering exceptional customer experiences. Apply now to embark on a rewarding career in data engineering with us!