Applications & Services EngineerConfidential • Ludhiana, India
Applications & Services Engineer
Confidential • Ludhiana, India
2 days ago
Job descriptionApplications & Portals : L2 ownership, UAT, release checklists / rollback plans, incident Change & Release : chair a lightweight CAB, maintain change calendar, reduce failed Vendor & Renewals : Microsoft 365 / AWS / EDR / domains / hosting; cost control, license Training & Knowledge : joiner induction, quarterly phishing / user awareness, KB People & Quality : coach L1 / L2; QA of ticket notes; continuous improvement using data. SLA (P3 / P4) ≥ 90%; CSAT ≥ 4.5 / 5.
own service operations (BoldDesk), SLAs / CSAT, and business applications / portals (Client
& Induction). Run change / release, knowledge, and training. Interface with development for
portal releases and with vendors for renewals / licensing.
Core Responsibilities
- Service Desk Ownership : prioritization matrix, escalations, backlog hygiene, weekly
operations and CSAT reporting (ITIL-aligned).
RCA, access requests.
changes.
hygiene.
publication cadence.
Key Performance Indicators (KPIs)
Failed changes
Skills : renewals,training,portals,operations,csat
Skills Required
Microsoft 365, EDR, Service Desk, Uat, Itil, Knowledge Base, Aws
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Application Engineer • Ludhiana, India
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