About the Role :
We are looking for a Risk Investigator to play a key role in safeguarding our organization against fraudulent activities across all payment channels. The ideal candidate will be responsible for monitoring daily alerts, conducting thorough investigations, making account-level decisions, and supporting risk case handling.
Candidates with prior experience in fraud risk management, particularly within payments, and a strong understanding of fraud prevention and controls will be preferred.
Role & Responsibilities :
- Monitor and analyze transactions to detect and prevent fraud across all payment channels
- Investigate fraud alerts, assess risk factors, and take necessary actions to mitigate potential threats
- Conduct detailed research and compile evidence to support fraud investigations
- Prepare and present comprehensive reports with findings and recommendations to management
- Proactively report the fraud attack vectors in customer-complaints to relevant stakeholders and assess the adequacy of controls to manage such risks, including recommending enhanced controls.
- Proactively monitor anomalies, assess control effectiveness, and suggest improvements
- Ensuring information flows and deliverables are met to mitigate fraud by facilitating weekly calls with stakeholders.
Preferred Candidate Profile :
Experience : 2-4 years in fraud risk operations or fraud investigations within Financial Services / Ecommerce.Product Knowledge : Familiarity with fraud risks in payment aggregators, PPI, UPI, gift cards, and bill payments.Fraud Expertise : Understanding of fraud schemes, fraud prevention techniques, and fraud management tools.Investigation Skills : Strong ability to assess risk, analyze data, and conduct in-depth fraud investigations.Communication : Excellent verbal and written communication skills.Stakeholder Coordination : Ability to work independently while collaborating with multiple teams.Technical Skills : Basic knowledge of SQL is a plusref : hirist.tech)