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Central Reservations Team Lead

Central Reservations Team Lead

Sturmfrei Hospitality Pvt. LtdAhmedabad, Republic Of India, IN
12 hours ago
Job description
  • To handle all room reservations over digital media (Telephonic, WhatsApp etc.) for the Company
  • To understand and pass on the Company’s accommodation policy on reservations and cancellations
  • To lead the team of Central Reservation Executives and monitor their performance
  • To raise and close any concerns raised by the customers during their stay
  • To handle reservations of Villa & Hotel categories of the Company offerings
  • To assist in listing new properties on different OTAs
  • To handle external systems like channel manager, web booking engines, OTA extranets etc
  • To conduct pricing analytics on regular basis for each business location and suggest price ranges
  • To perform competitive analysis for each location and suggest modifications in our listings
  • Conduct regular meetings with the property managers as a part of quality check
  • Monitor and maintain inventory management process and the execution of the same
  • Coordinate with other departments to maintain sync between all the members of a property
  • Monitor and guide the ground staff for regular check-ups on repair & maintenance issues
  • Implement the Company policies at the ground level to create a conducive work environment
  • Operate and guide other employees for Point-of-Sale (POS) system for F&B orders
  • To create daily MIS reports and submit them to the reporting manager
  • Perform property management at central level
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    Team Lead • Ahmedabad, Republic Of India, IN

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