EBRS Application Support Engineer

Experience- 2 to 10 years

Location - Pan India

Skills - Aspen eBRS

Job summary :

1. Understanding of Batch Process

2. Creation and Understanding of RPL's, BP's, Work orders & execution of phases

3. Designing & Creation of different queries in MOC database

4. Designing & Programming Aspen Production execution manager language & Block programming

5. Knowledge of APRM

6. How batches are created

7. Apply advanced RPL sequencing to Basic Phases

8. Build and run an Aspen Production Execution Manager Active Doc

9. Examine Compliance Manager Security configuration

10. Architecture of IP21

11. Creation of new RDL's

12. Debug SQL Plus Queries

13. Work on Customized Definition

14. Interface with 3rd party devices

15. CIM-IO

Roles & Responsibilities :

1. Resolve incidents and service requests

2. Provide technical and functional expertise and guidance to the support analyst(s) to resolve incidents

3. Analyze incidents / issues and identify root cause

4. Implement fixes based on root cause analysis

5. Document resolutions for known errors and update knowledge base

6. Review Implementation of solutions for bug fixes / enhancements and ensure adherence to Sanofi technical and quality standards and guidelines

7. Perform technical impact assessment due to changes (minor enhancements)

8. Responsible for taking the transition for the assigned-set of applications, proactively highlighting issues and roadblocks in a timely manner to the Service Delivery Lead.

9. Responsible for complete and timely transition of the new applications for the owned-domain-areas including development of complete transition documents and deliverables as agreed as part of the transition plan.

10. Responsible for carrying out internal reviews of the artefacts (during Transition / execution) and onboarding technical team.

11. Responsible for documenting the relevant SOP’s and identifying areas of improvements.

12. Responsible for ensuring seamless playback session of the techno functional understanding of the system by the team during transition and execution generating sufficient confidence in stakeholders on team’s ability to quickly grasp and get productive quickly.

13. Responsible for adherence to committed SLAs and KPIs while ensuring quality of deliverables and compliance.

14. Proactively propose continuous service improvement ideas to improve and / or enhance the performance of the applications

15. Execute continuous service improvement and automation initiatives as directed by the Service Delivery Lead.

16. Reporting to Cognizant Service Delivery Lead on the overall service delivery performance of the assigned-set of applications.