Techno Commercial cum Customer Relations Executive

Job Description

Responsible for techno-commercial related activities like inquiry handling, quotation / estimation preparation, Client Interaction, purchase order creation, coordination with suppliers for on-time delivery of consignments and management reporting.

Key Responsibilities

Handling the queries from the client-side and replying in a timely manner

Preparation of Quotations as per the Marketing / Sales Department requirement

Follow-ups on quotations and monitoring of assigned Mailboxes.

Ensure timely and accurate customer service

Handle complaints and specific customer requests

Handle and manage the courier inward-outward system

Preparation of reports as required by the management

Supervise and support office staff

Keep the records updated wherever required

Ensure the company’s policies are met

Key Skills

Communication Skills (both written and verbal) and networking abilities

Good Teamwork Skills

Adaptability

Good organization and planning skills

Should be multitasking

Problem-solving skills

Commercial awareness

Knowledge of customer service, office management, and basic bookkeeping procedures

Tally Knowledge

Numerical & Computer knowledge especially MS Office package(Word, Excel, Powerpoint)

Confidence & Creativity

Qualifications

Any degree (Minimum Requirement)

Willingness to take new projects and execute it with utmost responsibility

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