About the Role
The Workday Adaptive Planning Support team is looking for an experienced support analyst who is excited about SaaS and helping customers solve complex problems. This is a customer facing role that works closely with our product development and support analyst teams to help customers find workarounds and solutions to product issues. The support analyst is responsible for managing a ticket queue of cases with varying levels of complexity for the Adaptive Planning Integration product and making sure that customers get timely updates. The ideal candidate has experience working within a SaaS support organization, enjoys working with customers, has some understanding of programming, and has experience working on SasS based enterprise web applications.
Location
This position is based in the Workday Pune office. Candidates must be willing to relocate to Pune.
About You
5+ years’ experience in a Support related role with 2+ years’ experience supporting Integrations, preferred in an enterprise software product.
Proven ability to balance multiple priorities and communicate across organizational boundaries
Excellent analytical and problem solving skills
solutions / workarounds to complex problems
Excellent written and verbal communication skills, combined with the ability to communicate with users at all levels and varying technical ability
Ability to assess business impact and prioritize work with the right level of urgency for customer needs.
Demonstrate initiative, flexibility and provide complete follow through on areas of responsibility.
Proactive, empathetic, team player who is responsive to customer needs and concerns
It would also be great if you..
Have attention to detail and deep understanding of support best practices
Had previous experience or knowledge of finance and / or financial planning software applications or integrations
Working knowledge of any of the following : Java, .NET, C# or any other programming language
Working knowledge of SQL and DBMS
Working knowledge of Linux
Have these technical skills :
Web Services / API
ETL, Pentaho, Integration Implementation or Support
Jenkins & Git
K8s and Docker
ELK / any log aggregation tool
Javascript