I O Engineering Manager

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

We are looking for a dynamic and experienced Manager - ITSM, IT Operations & Risk Management to lead a high-performing team responsible for IT Service Management, Operations, and Audit / Risk functions. This role combines strategic leadership with hands-on expertise in ITSM processes, data analytics, platform governance, and compliance.

You will lead both the IT Tech Ops and IT ARM teams, driving operational excellence, audit readiness, and risk mitigation across the enterprise. The ideal candidate will have a solid background in ITSM, data analysis, CMDB governance, and IT risk management, along with proven people management skills.

Primary Responsibilities

• Leadership & People Management
• Lead and mentor a cross-functional team across IT Tech Ops and IT ARM functions
• Drive team performance, career development, and engagement through coaching and goal alignment
• Foster a culture of accountability, collaboration, and continuous improvement
• ITSM & Operations
• Oversee ITSM processes including Incident, Problem, Change, and Availability Management
• Track and report on key metrics : MTTR, MTTD, ADTM, VBFs, DR / PLM compliance, and peak season readiness
• Analyze incident and change data to identify trends and drive service improvements
• Collaborate with LOB leads to reduce incident recurrence using data-driven insights
• Audit, Risk & Compliance
• Lead IT audit readiness efforts, ensuring alignment with internal policies and external regulations
• Manage risk assessments, entitlement reviews, and compliance tracking
• Provide timely and accurate reporting on security vulnerabilities, risk posture, and audit findings
• Partner with InfoSec and Risk teams to close gaps and implement controls
• Platform Integration & CMDB Governance
• Design and implement CMDB strategies, ensuring data accuracy and governance
• Conduct CMDB audits, run health campaigns, and produce actionable metrics
• Drive platform integration initiatives and ensure alignment with enterprise architecture standards
• Data Analysis & Reporting
• Build and maintain dashboards and reports using Power BI, Excel, and PowerPoint
• Provide executive-level insights and recommendations based on operational data
• Leverage automation and scripting (Python preferred) to streamline reporting and monitoring
• Tools & Technologies
• Utilize tools such as ServiceNow, Power BI, Splunk, Grafana, and Dynatrace for monitoring and reporting
• Apply AI / ML concepts and automation to enhance operational efficiency
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and / or re-assignment to different work locations, change in teams and / or work shifts, policies in regard to flexibility of work benefits and / or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications

Preferred Qualifications

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Skills Required

Servicenow, Data Analytics, Data Analysis, Power Bi, Powerpoint, Grafana, Compliance, Dynatrace, Availability Management, Splunk, Excel, Python, Reporting