Customer Account Recovery AnalystHCLTech • Chennai, Republic Of India, IN
Customer Account Recovery Analyst
HCLTech • Chennai, Republic Of India, IN
30+ days ago
Job descriptionManage a portfolio of customer accounts and ensure timely collections. Analyze aging reports and prioritize collection efforts based on risk. Coordinate with billing, sales, and customer service to resolve disputes. Negotiate payment plans with customers within defined limits. Monitor credit limits and flag high-risk accounts for review. Prepare weekly collection status reports and dashboards. Support internal audits with documentation and account history. Identify recurring issues and suggest process improvements. Handle escalated accounts and high-value customers with complex issues. Lead root cause analysis for recurring payment delays or disputes. Collaborate with credit control and legal teams for risk mitigation. Drive reduction in DSO (Days Sales Outstanding) and bad debt. Conduct periodic reviews of customer payment behavior and trends. Mentor junior analysts and support their development. Participate in system testing and enhancement projects. Present collection performance insights to leadership. Advanced Problem Solving : Handles escalated and complex collection cases. Root Cause Analysis : Identifies and addresses recurring payment delays. Mentorship : Supports and trains junior analysts. Cross-Functional Collaboration : Works with credit, legal, and sales teams. KPI Monitoring : Tracks DSO, recovery rates, and dispute volumes. Process Improvement : Recommends enhancements to reduce overdue receivables. Presentation Skills : Prepares and shares insights with leadership. Oversee daily operations and performance of the collections team. Allocate account portfolios and monitor workload distribution. Ensure adherence to SLAs, compliance policies, and audit standards. Lead process improvement initiatives to enhance efficiency and recovery. Manage escalations and coordinate with external collection agencies. Develop and maintain SOPs and training materials. Conduct performance reviews and provide coaching to team members. Team Oversight : Manages daily operations and distributes account portfolios. Performance Management : Tracks team KPIs and ensures SLA compliance. Escalation Handling : Resolves high-risk or sensitive customer issues. Process Governance : Maintains SOPs and ensures audit readiness. Coaching & Development : Conducts reviews and supports team growth. Automation Awareness : Identifies opportunities for workflow digitization. Stakeholder Engagement : Coordinates with finance and operations teams.
🚀 HCLTech Mega Walk-In Drive OTC | 1-4 Yrs Exp | Chennai 🚀
We are hiring experienced professionals for the role of at OTC Collections HCLTech
📍 Interview Location :
HCL Technologies Ltd, Tower 4 No. 602 / 3 / 138, Special Economic Zone, Elcot-Sez, Medavakkam High Road, Sholinganallur, Chennai - 600119
🗓️ Interview Date : 27th&28th Oct 2025
⏰ Interview Time : 10 : 00 AM 3 : 00 PM
📌 Work Location : Chennai
🧑 💼 HR SPOC : Harish. K
📈 Experience Required : 2-6Years Years (only eligible)
Shift : US Shift
Notice Period : Immediate Joiner to 45 Days
- Carry a copy of your updated resume.
- Bring a valid government ID proof (Aadhaar / PAN / Driving License).
- Arrive at the venue between 10 : 00 AM to 3 : 30 PM for registration.
Job Description :
Collaborate with finance and operations for end-to-end O2C alignment.
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Analyst • Chennai, Republic Of India, IN
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