No longer accepting applications
Urgent Search : Team Lead
[24]7.aiHyderabad, Telangana, India12 days ago
Job descriptionTeam Leader for Blended process is the first contact for all the agents and SMEs. Conduct effective pre-shift meetings with the agents to communicate daily goals and other current objectives. Communicate objectives on a daily, hourly and monthly basis to the front line associates. Utilize various techniques to audit individual front line associates to identify needs and opportunities for improvement. Deliver constructive feedback on their skills and performance. Communicate training and policy & procedure issues and needs to suppliers training personnel. Track observed agent performance versus goals on an hourly basis. Motivate and encourage the assigned team of associates. Conduct effective CSR screening interviews, as required or needed. Review and audit all Passive and Negative Survey chats per agent daily (real-time). Supervisor ratio should be a minimum of 1 : 15 ratio. Education Qualification : Bachelor's degree Work Experience : 3+ years of experience
Job Summary :
Team Lead is a supervisor who will be assigned a team of Voice Process associates to coach and lead towards achieving client goals.
KRA :
- Plan Schedule SLAs (Service Level Agreements) timely and efficient execution
- Study and understand data and make data driven decisions to drive performance
- Maintain and discuss Plans of Action with agents to ensure smooth functioning and meet
- target Goals
- Set goals and targets, discuss with team and mobilize resources with a POA (Plan of Action)
- towards outperformance
- Conduct complete breakdown analysis on process failures, re-engineer work strategy,
- functions for better results
- Set Long term and Short term goals, work out required staffing, training needs, Quality
- requirements to achieve goals
- Monitor chats from a holistic perspective, which includes maintaining quality, basic
- language and product level monitoring and share feedback with agents
- Plan and carry out coaching conversations with team members to help them improve
- performance
- Able to lead Client calls / Calibrations
Job Responsibilities :
Minimum requirements (Education Qualification & Work Experience) :
Create a job alert for this search
Urgent Search Team Lead • Hyderabad, Telangana, India
Related jobs
![Team Lead [Urgent Search]](https://cdn-logos.talent.com/v1/logo/image?feedcode=attb-in&company_name=Firstsource)
- Promoted
Senior Team Lead
TolunaHyderabad, Telangana, India Location : Hyderabad Job Responsibilities - Responsible for taking ownership and accountability of projects high complex projects - Estimate project deadlines for key clients - Ensure the team del...Show moreLast updated: 17 days ago
- Promoted
Tech Lead
CherryTechSolutionsHyderabad, Telangana, India We are looking for an experienced, skilled, enthusiastic, and energetic.He / she will analyze and improve upon technology standards across the organization to maintain a technological and competitive...Show moreLast updated: 30+ days ago
- Promoted
Team Lead
Programmers.iosecunderabad, India Job Title : Team Lead- Power BI.Should be able to work until 10 : 30 PM IST.Location : PAN INDIA Remote, Work from Home.Experience Required : 7 - 15 Years.
Note- Please ensure the Power BI Desktop App is ...Show moreLast updated: 10 days ago
- Promoted
Technical Team Lead - Oracle Fusion Data Intelligence
People Prime World WideHyderabad About Company : They balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation.
We guide customers from what...Show moreLast updated: 30+ days ago
- Promoted
- New!
Team Lead [Urgent Search]
FirstsourceHyderabad, Telangana, India Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services.Firstsource specializes in helping customers stay ahead of the curve through transformational so...Show moreLast updated: 3 hours ago
- Promoted
Team Lead, Inbound Operations
AmazonHyderabad, Telangana, India This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Please do not contact the recruiter directly.DESCRIPTION : At A...Show moreLast updated: 4 days ago
- Promoted
- New!
Team Lead, Team lead
ATSPL - Karnatakahyderabad, India At Amazon, we're working to be the most customer-centric company on earth.To get there, we need exceptionally talented, bright and driven people.
Amazon is one of the most recognizable brand names i...Show moreLast updated: 11 hours ago
- Promoted
Team Lead, Outbound Operations
AmazonHyderabad, Telangana, India This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Please do not contact the recruiter directly.DESCRIPTION : At A...Show moreLast updated: 23 hours ago
- Promoted
Operations Team Lead
TPHyderabad, Telangana, India We're Hiring : Team Lead – Operations (International Customer Support).Show moreLast updated: 16 days ago
- Promoted
Team Lead - US All TAX
QX Global GroupHyderabad, Telangana, India QX Global Group (“QX”) is a global consulting, digital transformation, and business process management (BPM) services company that partners with organizations seeking to transform and optimize thei...Show moreLast updated: 30+ days ago
- Promoted
Software Engineer (.Net & Angular) - Intern
NRG Foods Pvt.Ltd.Uppāl, Republic Of India, IN Indian ethnic foods and groceries, renowned for its extensive portfolio and expertise in international trade.With a wide range of products that includes staple items such as rice, atta (flour), len...Show moreLast updated: 4 days ago
- Promoted
Team Lead
FirstsourceHyderabad, Telangana, India Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services.Firstsource specializes in helping customers stay ahead of the curve through transformational so...Show moreLast updated: 30+ days ago
- Promoted
Procurement Team Lead
Randstad EnterpriseHyderabad, India Designation : Procurement SME lead.Location : Hyderabad - 2 / 3 days office.Experience : 9+ years relevant to Services Procurement role and ( minimum 3+ years in Lead role ).Randstad Enterprise (RE)...Show moreLast updated: 14 days ago
- Promoted
Foreclosure – SME / Team Lead
Career GuidelineHyderabad, Telangana, India Hiring for Foreclosure – SME / Team Lead Location : Mumbai / Hyderabad Notice Period : Immediate or up to 30 days Qualification : Any Graduate Experience : 4–12 years Package : SME – up to 8 LPA | ...Show moreLast updated: 17 days ago
- Promoted
Content Team Lead
MirchiHyderabad, Telangana, India Manage the sound-scape of the station through appropriate creative and marketing interventions to Increase or Maintain the listenership.
Acts as an interface between Programming & sales team, thereb...Show moreLast updated: 30+ days ago
- Promoted
Team Lead, Team lead
AmazonHyderabad, Telangana, India This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Please do not contact the recruiter directly.DESCRIPTION : At A...Show moreLast updated: 23 hours ago
- Promoted
Software Engineer (.NET & Angular) - Intern
NRG Foods Pvt.Ltd.Uppal, Telangana, India Indian ethnic foods and groceries, renowned for its extensive portfolio and expertise in international trade.With a wide range of products that includes staple items such as rice, atta (flour), len...Show moreLast updated: 3 days ago
- Promoted
Team Lead
[24]7.aiHyderabad, Telangana, India Job Summary : Team Lead is a supervisor who will be assigned a team of Voice Process associates to coach and lead towards achieving client goals.
KRA : Plan Schedule SLAs (Service Level Agreements) ti...Show moreLast updated: 17 days ago