Customer Success Manager

At BIK, we are wanting to scale up to meet our exponential growth in # of Brands.

• Currently, have a small team of 3 CSMs
• These eCommerce Brands come from across geographies like India, UK, US, UAE, Singapore & more.
• We are looking to add our 4th CSM to handle a diverse set of clients.
• BIK is doubling the # of brands every quarter, and hence our teams & your career growth opportunities.
• The only thing that we want in our CSMs are Grit, Determination & perseverance to enable every customer till they feel good about our platform!

Your Success Star Metric : NPS

PS : BIK has an NPS of 57, if you feel you can take it up, let’s chat? : )

What you will do

50% of their revenues, we would ideally want all the accounts that you own pushes to this number : )

Business weekly sync would be a cherry on cake with all the insights that you gather through the week. The sync happens directly with the CTO so you get ample opportunity to flaunt your product skills ;).

Who are you ?

About company :

Vision : BIK helps e-commerce companies in India to generate more revenue. We work with big e-commerce players in India like Livspace, Fireboltt, Tata Brands, Forum mall. We have two products BIK and Manifest.ai. Our vision is to be the market leaders in the marketing automation category across the world.

Scale : We process more than a billion events across these brands on an yearly basis which is increasing rapidly MOM.

Fuel : Monetizing the product from early days we have a solid business model and our revenue numbers are growing at a healthy pace. Apart from this we are funded by top investors in the world like Sequoia capital and Ycombinator.

People : We have a culture which gives you a lot of challenges to solve and at the same time get high rewards.