DevOps Engineer / Lead DevOps Engineer

Designation : DevOps Engineer / Lead DevOps Engineer

Experience : 8-15 years

Location : Remote

Summary

Work with talented DevOps and Cloud operations engineers and architects to deliver Sycamore SaaS product offerings to our Bio-Pharma customers using exciting, cutting-edge technologies. Develop, execute, maintain, and improve procedures, automation scripts, and infrastructure implementations to support Sycamore SaaS Operations.

Roles and Responsibility

Specific roles and responsibilities include :

Provide technical expertise and leadership when needed to SaaS Operations Production Operations teams.

Help Implement the Cloud Operations team's goals and deliverables as determined by Sycamore Leadership

Ensure smooth operations of Sycamore SaaS products

Take Complete ownership of Customer Implementations, including SLA and SLO.

Automate, enhance and maintain critical processes in Cloud Operations, such as Change Control, Monitoring & Alerting

Drive critical processes in SaaS Operations such as Change Control, Problem & Incident Management, and Reporting, as well as key tools for Monitoring & Alerting

Drive Disaster Recovery and failover procedures, training, testing, and team readiness

Coordinate focus groups across all teams on process improvements and technical improvements that lead to better stability and reliability

Contribute to process improvements and technical improvements that lead to increased stability and reliability

Support continuous improvements in SaaS Operations by

developing platform services and tooling for modern cloud operations, including metrics monitoring, CI / CD pipelines, etc.

improving automation of provisioning, deployment, monitoring, alerting, and escalation

Support Secure operations by

implementing best-in-class recommendations for secure operations

Carry out ongoing Production Ops activities with precision and quality

Define, build, and deliver a high-quality SaaS Platform for Work with third-party vendors and partners to help develop a complete solution set on the SaaS platform

Representing Cloud Operations in InfoSec meetings and developing and driving secure procedures

Help obtain and maintain various certifications

Being a good team player & a leader when needed for a high-performance Cloud / SaaS delivery team by

Reviewing personal / team performance, quality reviews,

Manage operations and operational issues.

Establish a culture of high performance, ownership, delivery focus, and continuous improvement.

Excellence in Operations

Implement and carry out procedures and policies to ensure high-quality SaaS operations with appropriate levels of management controls.

Act as an internal contact for platform services issues for a customer

Work with cross-functional departments : Sales, Professional Service, Customer Support, Engineering, and QA

Desired Experience

Has experience in implementing, managing, maintaining, and decommissioning complex cloud-based Information system components in a secure and controlled manner.

Must be experienced in coordinating cross-functional teams such as support, escalation, and engineering software teams to address product issues successfully.

Strong understanding of how to build, scale, and manage complex multi-product / service environments

Record of building lean, automated, scalable support structures versus labor-intensive environments.

Strong innovation mindset, analytical skills, excellent oral and written communication skills, and experience effectively communicating project / program mission and objectives.

Must exhibit a practical customer service attitude and lead a team in resolving difficult customer situations.

Skills Required

Very Strong Linux Knowledge & Troubleshooting Skills

Scripting using – Bash, Python, PowerShell, etc

Kubernetes, helm Charts

Terraform, Ansible

Windows Terminal Services, AD, LDAP

Hands-on experience in cloud technology – AWS, Azure – AWS preferred

Change, Problem & Incident Management

Implementation awareness of Vulnerability / Penetration Testing, Security

Strong Networking Skills

Tools and frameworks used for monitoring, performance management, logging

CI / CD pipeline

SRE – Including Datadog.

Datadog

Certification

RHEL

AWS

Kubernetes