Payments Operations Coordinator

We're Hiring : Payments Operations Coordinator

Experience : 2-5 years

Location : Kochi, Infopark (Remote)

Industry : AdTech

Package : Excellent salary & benefits

About the role

We are looking for a Payments Operations Coordinator , to join our Team and help us grow and serve our merchants in multiple regions. You'll do this by building continuous engagement with the external payment providers to ensure smooth onboarding and contracting of their services. Once we start processing payments, you will also be leading the performance monitoring and any payments related improvements.

To drive, manage and coordinate the operational infrastructure of our fast-growing company, you are a hands-on, smart-thinking and fast-acting coordinator, overseeing and steering multiple onboarding projects. You play a vital role in processes improvement, and maintaining documentation within our organization.

In order to do this successfully, you'll be proactively connecting with different internal team members in legal, finance, product, design, and marketing teams to gather all necessary information required by the external providers, and with BI and tech team to ensure smooth integration and monitoring of performance. Structure is key, you know that from experience and are an expert in applying this into this role.

Responsibilities

Work in close collaboration with multiple external providers and internal departments to coordinate new merchants application and onboarding. Maintain and optimize the onboarding checklist, internal documentation, with a strong focus on standardization and scalability.

Monitor and prepare management report on payment performance KPIs. Coordinate with business intelligence analyst to build these dashboards, and involved the right team members to ensure KPIs are maintained.

Be the point of contact to for external queries and complete requests about the merchant KYC, risk and compliance requirements, and any day to day questions.

Be the master user of external tools and systems- perform reports generation, dashboard review, and user management on a regular basis.

Who are you?

You are a highly energized, organized, and analytical person who has a background working with online payment providers. You love being challenged and are you eager to make sure all our vendor onboarding and payments related projects run smoothly. You're known to be a strong planner and multitasker. You have affinity with the online payments industry and . You are enthusiastic and a positive thinker with an open mind who thinks : “Everything is possible!”.

Skills & Qualifications

Bachelor’s degree.

2-5 years of experience in operations or vendor management within ecommerce / digital goods and services.

Great project management skills, extremely organized.

You use data for analysis, and recommend improvements. You see the opportunity in situations where others would see a setback.

You feel comfortable working in a high pace environment and have the ability to maintain high levels of productivity with eye for detail.

You have strong problem-solving capabilities and able to adapt to new processes and procedures quickly, while dealing with many varied requests and challenges.

Fluency in English, spoken and written.

Apply Now! Send your resume to careers@firstscreen.com.