Guest Relations Executive

Hi,

Hiring for one of our client based in Mumbai

Job Title : - Membership & Guest Relations Executive

Experience : - 3-6 years

Salary Bracket : - Upto 4.8 LPA

Location : - Mumbai (Near Haji Ali Dargah)

Job Description : -

The Executive – Membership & Guest Relations, under the Secretariat Office, is responsible for managing all aspects of member administration, guest coordination, and member communication. This role acts as a bridge between the members, the Club Secretary’s Office, and other departments to ensure smooth operations, adherence to club rules, and the highest standards of service and discretion.

Key Responsibilities :

• Member feedback across the club and closure of loop – a monthly report.
• Reciprocal club and invite cards to our member – Minutes / Agenda etc.
• Visual guest in the club portion on board – upkeep 1 notice board
• Calculation of monthly activities (F & B / Maintenance / Library / Gym)
• Sponsorship & Correspondence / conditions
• Souvenirs
• Template for all posters / backdrops etc., Banner, gala etc.
• Updating website & info on that.
• Update and maintain member records in the club management system.
• Ensure accuracy of personal details, membership status, and contact information.
• Communicate event details through emails, notices, and website updates.
• Provide timely responses or escalate issues to the CEO & Secretary’s Office when required.
• Support the Secretariat Office with minutes, agendas, and confidential documentation.
• Any other responsibilities assign by the CEO & Secretary.