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Newfold Digital - Linux System Administrator - Technical Support

Newfold Digital - Linux System Administrator - Technical Support

Newfold digitalDelhi, IN
18 days ago
Job type
  • Remote
Job description

Description : Role : Senior Hosting Product Specialist.

About Us :

Newfold Digital is a leading web technology company serving nearly 7 million customers globally. Established in 2021 through the combination of leading web services providers Endurance Web Presence and Web.com Group, Newfolds mission is to empower success in a connected world with a focus on helping businesses of all sizes thrive online.

The company's world-class family of brands includes BlueHost, HostGator, iPage, Domain.com, A Small Orange, MOJO Marketplace, BigRock, and ResellerClub.

What youll do :

  • Participate in 24x7 shifts.
  • Monitor the stability of our products with various internal tools.
  • L1 / L2 Support ownership of all hosting products Handle incident response, troubleshooting and fix for various products / services.
  • Handle escalations as per policies / procedures.
  • Get different internal / external groups together to resolve production site issues effectively.
  • Communicate clearly on tickets, phone calls made to the team about various issues.
  • Exhibit a sense of urgency to resolve issues.
  • Build advanced automation workflows for automating repeated issues.
  • Work with our infrastructure team to deploy and maintain Linux / Windows servers using automated scripts and a predefined runbook.
  • Ensure SLA's and Operational standards are met.
  • Raise tickets to different internal groups to resolve recurrent problems, alerts and follow up on escalated issues.
  • Liaison with engineering teams for RCA's, permanent resolutions on issues affecting production sites.
  • Contribute to Operations handbook.
  • Ensure smooth hand-offs between shifts.

Who you are? (2-4 years of experience) :

  • Educational Qualifications : Graduate, preferably in Information Technology or Computer Science. Consistently strong academic Linux : Good understanding of Linux Systems, Any Shell / Bash, sed / awk / grep / egrep, VI / VIM / Emacs, netstat,
  • Windows : Windows 2000 / 2003 / 2008, NTFS chkdisk / acls etc, Troubleshoot system / application faults using Event logs, Updates via WSUS, Terminal Services, IIS Fundamentals : Basic DNS & Networking, TCP / UDP, IP Routing, HA & Load Balancing Application Protocols : : Must be willing to work in shifts (including at night and on holidays).

    • Good To Have :

  • Understanding of Cloud.
  • Systems / Hardware : RAID, LOM / IPMI / IP KVMs, Dell Hardware.
  • Windows : WMI, Powershell / VB scripts, MS-SQL Fundamentals.
  • Applications : Postfix / qmail / Exim, Database Systems Fundamentals (MySQL / Postgres), Nginx / Apache (mod_php, mod_fcgid, CGI, php-fpm etc), Tomcat.
  • Tools / Utilities : Nagios, DHCP, Kickstart / Cobbler, Yum, RPM, GIT / SVN.
  • Others : Regular expressions, Rescue Kits like TRK, etc.
  • Certification : Red Hat Certified Engineer (RHCE), GCP.

    • Why youll love us :

  • Weve evolved; we provide three work environment scenarios. You can feel like a Newfolder in a work from-home, hybrid, or work-from-the-office environment.
  • Work-life balance. Our work is thrilling and meaningful, but we know balance is key to living well.
  • We celebrate one anothers differences. Were proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work.

    • (ref : hirist.tech)

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