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Senior Servicenow Developer

Senior Servicenow Developer

MUSOFT CONSULTINGPrayagraj(Allahabad), IN
30+ days ago
Job description

Company Description

MUSOFT CONSULTING is a trusted partner that provides technology solutions and services by leveraging cutting-edge technology to deliver greater results and enhance customer experiences.

Role Description

We are seeking an experienced ServiceNow (SNOW) Developer with 5+ years of experience in designing, developing, and optimizing ServiceNow solutions. The ideal candidate should have a deep understanding of ServiceNow architecture, workflows, automation, and integrations with enterprise systems.

As a ServiceNow SME , you will be responsible for custom application development, scripting, integrations, and overall platform enhancements while ensuring best practices in ITSM, ITOM, ITAM, or SecOps modules.

Key Responsibilities

ServiceNow Development & Customization

  • Design, develop, and implement ServiceNow solutions, including custom applications, workflows, and automation.
  • Customize ServiceNow modules such as ITSM, ITOM, ITAM or other enterprise modules.
  • Develop and optimize ServiceNow integrations with third-party systems (REST, SOAP, APIs, Webhooks).
  • Implement and enhance ServiceNow CMDB , ensuring data accuracy, reconciliation, and automation.
  • Develop custom scripts (JavaScript, Glide API, Business Rules, Script Includes, Flow Designer, UI Policies, ACLs, and UI Actions) .
  • Configure and manage ServiceNow catalog, self-service portals, notifications, reports, and dashboards .
  • Troubleshoot and resolve L3+ ServiceNow incidents, performance issues, and platform defects .

Automation & Workflow Optimization

  • Develop orchestration workflows and automation solutions to optimize business processes.
  • Implement RPA (Robotic Process Automation) and AI-driven workflows within ServiceNow.
  • Optimize ITSM workflows and implement best practices to improve service efficiency.
  • Define governance models and platform optimization strategies for enterprise-wide ServiceNow adoption.

    • Security, Compliance & Best Practices

  • Ensure ServiceNow security best practices , including role-based access control (RBAC) and compliance .
  • Manage ServiceNow upgrades, patching, and instance cloning while minimizing downtime.
  • Collaborate with security teams to implement SecOps and governance policies within ServiceNow.

    • Technical Leadership & Support

  • Act as an SME and escalation point for L3+ ServiceNow issues .
  • Work with cross-functional teams, including IT, Security, and Business Analysts , to align ServiceNow capabilities with business needs.
  • Conduct technical workshops, training, and documentation for junior developers and IT teams.

    • Qualifications

  • 5+ years of hands-on experience in ServiceNow development and administration .
  • Expertise in JavaScript, Glide API, REST / SOAP API, and ServiceNow Scripting .
  • Deep knowledge of ITSM, ITOM, ITAM, CMDB, SecOps, and automation workflows .
  • Experience with ServiceNow integrations (LDAP, SSO, SCCM, Intune, Azure AD, AWS, etc.).
  • Strong understanding of ServiceNow Orchestration, Flow Designer, and Workflow Automation .
  • Hands-on experience with ServiceNow Performance Analytics, Reporting, and Dashboarding .
  • Strong problem-solving skills with L3+ troubleshooting and debugging experience .
  • Experience with ServiceNow upgrades, cloning, and instance management .
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    Servicenow Developer • Prayagraj(Allahabad), IN