Talent.com
Customer Success Manager
Customer Success ManagerLogFix SCM Solutions Pvt Ltd • Chennai, Tamil Nadu, India
Customer Success Manager

Customer Success Manager

LogFix SCM Solutions Pvt Ltd • Chennai, Tamil Nadu, India
16 days ago
Job description

Job Title : Sr. Manager – Customer Success

Key Role : Business Development Manager – Events & Exhibitions / Customer Success Manager

Experience Required : Minimum 10 years (at least 8 years in the Events & Exhibitions industry)

Languages : English, Hindi, Tamil (Mandatory)

Notice Period : Immediate joiners preferred

Please drop your Cv-+91 86680 72276

About Us

We are a leading event organizing and experiential marketing company specializing in delivering world-class corporate events, exhibitions, brand activations, and more. We blend creativity with strategy to design memorable event experiences for top-tier brands and organizations.

About the Role

We are seeking a highly experienced and dynamic Business Development Manager with a strong background in the Events & Exhibitions industry. This role is focused entirely on business acquisition, strategic growth, and client relationship management. The ideal candidate will be a self-driven professional capable of independently handling client conversations, closing deals, and driving revenue growth.

Key Responsibilities

🔸 Client Acquisition & Business Growth

  • Identify and target new business opportunities across corporates, government bodies, industry associations, and exhibition organizers.
  • Drive lead generation and convert qualified leads into high-value clients for events, exhibitions, and stall fabrication projects.
  • Understand client pain points and develop tailored solutions that align with business needs and experiential objectives.

🔸 Strategic Sales Development

  • Develop and execute business strategies to expand market reach and enter untapped sectors.
  • Stay updated on competitor activities, market trends, and client requirements to adapt sales approaches.
  • Work on pricing strategies and proposal positioning to maximize conversion rates.
  • 🔸 Industry-Specific Execution Expertise

  • Utilize strong understanding of venue coordination, fabrication timelines, vendor ecosystems, permits, and exhibition lifecycle management.
  • Deliver high-quality proposals for B2B exhibitions, conferences, brand activations, and custom booth builds.
  • Provide consultative, value-driven sales engagement to clients.
  • 🔸 Client Relations & Internal Collaboration

  • Serve as the senior point of contact for all client interactions—from initial briefing to post-event evaluation.
  • Collaborate closely with internal teams (design, fabrication, production, servicing) to deliver superior client outcomes.
  • Ensure seamless communication, adherence to timelines, and quality standards.
  • 🔸 Team Mentorship & Leadership

  • Guide and mentor junior sales / BD team members.
  • Work cross-functionally to ensure proposal accuracy, client satisfaction, and execution excellence.
  • Represent the organization at trade fairs, expos, and key client meetings.
  • 🔸 Reporting & Forecasting

  • Maintain accurate records of leads, proposals, conversions, and revenue pipelines.
  • Present periodic business updates to the leadership team.
  • Achieve and exceed monthly / quarterly sales KPIs and growth goals.
  • Candidate Requirements

  • 10+ years of overall experience, with at least 8 years in the Events & Exhibitions industry.
  • Proven track record in acquiring new business and closing high-value deals independently.
  • Strong knowledge of event execution, fabrication processes, budgeting, and on-ground management.
  • Excellent communication, negotiation, and presentation skills.
  • Familiarity with CRM tools, proposal formats, and MS Office.
  • Strategic outlook with strong business acumen.
  • Energetic, proactive, and well-connected within the industry.
  • Team-oriented individual who thrives in fast-paced, collaborative environments.
  • Willingness to travel for client meetings, events, and exhibitions.
  • Create a job alert for this search

    Customer Manager • Chennai, Tamil Nadu, India

    Related jobs
    Customer Success Manager

    Customer Success Manager

    WATI.io • Chennai, TN, IN
    Remote
    Quick Apply
    Wati is the world's leading WhatsApp-first conversational growth platform, empowering businesses to build deeper customer relationships and accelerate revenue growth. Trusted and loved by over 14,00...Show more
    Last updated: 30+ days ago
    AI Customer Success Lead

    AI Customer Success Lead

    noon • Chennai, IN
    We’re building an ecosystem of digital products and services that power everyday life across the Middle East—fast, scalable, and deeply customer-centric. Our mission is to deliver to every door ever...Show more
    Last updated: 18 days ago • Promoted
    Customer Success Executive

    Customer Success Executive

    Linz Technologies • Chennai, Tamil Nadu, India
    We are looking for a Customer Success Executive to join our team and act as the primary.The ideal candidate will ensure a smooth onboarding. Serve as the primary point of contact for assigned client...Show more
    Last updated: 9 days ago • Promoted
    ZoomInfo - Customer Success Manager III

    ZoomInfo - Customer Success Manager III

    Zoominfo • Chennai, India
    We move fast, think boldly, and empower you to do the best work of your life.Youll be surrounded by teammates who care deeply, challenge each other, and celebrate wins. With tools that amplify your ...Show more
    Last updated: 30+ days ago • Promoted
    FourKites - Senior Manager - Customer Success

    FourKites - Senior Manager - Customer Success

    Fourkites • Chennai, India
    FourKites we have the opportunity to tackle complex challenges with real-world impacts.Whether its medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps custo...Show more
    Last updated: 30+ days ago • Promoted
    Manager - Customer Success & Data Insights (Chennai, India)

    Manager - Customer Success & Data Insights (Chennai, India)

    ALPHA Augmented Services • Chennai, Tamil Nadu, India
    Do you want to be part of a team redefining how freight is moved more efficiently and sustainably across the globe? If “Yes!”, ALPHA Augmented Services is the right fit for you.Most supply chains a...Show more
    Last updated: 5 days ago • Promoted
    Specialist Customer Success

    Specialist Customer Success

    Freshworks • Chennai, Tamil Nadu, India
    Engage proactively with customers using the engagement model (based on customer segment) laid out.Understand and document customers business flow (for large customers) and deep understanding of use...Show more
    Last updated: 30+ days ago • Promoted
    Customer Success Business Partner - US

    Customer Success Business Partner - US

    IRIS Centre of Excellence - India • Chennai, Tamil Nadu, India
    We are excited to announce a job opportunity at IRIS KPO Resourcing India Pvt Ltd for the position of.We are seeking skilled and detail-oriented. Customer Success Specialists (Specialist in Internat...Show more
    Last updated: 30+ days ago • Promoted
    Senior Customer Success Manager

    Senior Customer Success Manager

    Genesys • Chennai, Tamil Nadu, India
    Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud the AI-powered Experien...Show more
    Last updated: 16 days ago • Promoted
    Customer Success Engineer

    Customer Success Engineer

    Endace • Chennai, Tamil Nadu, India
    Do you want to work for a locally owned world leader in network monitoring technology.We are looking for a Customer Success Engineer to join us ensuring Endace customers extract the maximum value f...Show more
    Last updated: 8 days ago • Promoted
    Customer Success

    Customer Success

    Saaki Argus & Averil Consulting • Chennai, Tamil Nadu, India
    Quick Apply
    A Leading Product development company.Onboarding new customers and guiding them through the implementation process.Establishing strong relationships with clients to understand their goals and chall...Show more
    Last updated: 30+ days ago
    Customer Success Manager (Chennai)

    Customer Success Manager (Chennai)

    Simpliwork • Chennai, Tamil Nadu, India
    The Customer Success Manager (CSM) will onboard, and engage with the assigned clients, focus on driving value to the customer and deliver an impactful engagement. She will build relationships with k...Show more
    Last updated: 19 days ago • Promoted
    Crayon Data - Manager - Customer Success

    Crayon Data - Manager - Customer Success

    Crayon Data India Pvt. Ltd. • Chennai, India
    Role : Customer Success Manager Experience : 5 to 7 years Location : Chennai (40-50% travel to Riyadh) Role Overview : Show more
    Last updated: 4 days ago • Promoted
    Customer Success Manager

    Customer Success Manager

    FULL Creative • Chennai, TN, IN
    We are looking for a Customer Success Manager with 3 - 5 years of experience in the B2B SaaS industry.As a Customer Success Manager, you will play a crucial role in ensuring that our customers real...Show more
    Last updated: 30+ days ago
    Customer Success Manager

    Customer Success Manager

    Planytics • Chennai, Tamil Nadu, India
    Planytics is a multi AI Agents Supply Chain Intelligence Platform.The company is currently incubated with IIT-Madras Incubation Cell and Daimler India Commercial Vehicles Incubator.At Planytics, ...Show more
    Last updated: 1 day ago • Promoted
    Lead customer success manager

    Lead customer success manager

    Weekday AI • Chennai, TN, IN
    Quick Apply
    This role is for one of the Weekday's clients.Salary range : Rs 1200000 - Rs 2000000 (ie INR 12-20 LPA).Location : chennai, bangalore, Bengaluru. In this role, you will take ownership of a portfolio o...Show more
    Last updated: 10 days ago
    Customer Success Specialist

    Customer Success Specialist

    CGI • Chennai, Tamil Nadu, India
    Customer Success Specialist (Tier 3) responsible for handling complex high-priority customer issues that require in-depth investigation data analysis and collaboration with internal teams.The Tier ...Show more
    Last updated: 3 days ago • Promoted
    Author Success Manager

    Author Success Manager

    Notion Press • Chennai, Tamil Nadu, India
    Notion Press is India’s largest book publishing platform, with over 100,000 books published and sold in more than 150 countries. Established 13 years ago, we currently publish a new book every 30 mi...Show more
    Last updated: 30+ days ago • Promoted