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MCUBE - Key Account Specialist
VMC TECHNOLOGIES PRIVATE LIMITED
Noida, India
20 days ago
Job description
Roles & Responsibilities
The ability to explain complex information clearly and simply
Good sales, retention and negotiation skills
Plenty of drive, initiative and motivation
An honest and trustworthy manner
Interact with the customers
Answer the queries of customers and resolve their issues
Enhance customer experience and foster relationships
Improve credibility and create customer loyalty
Attention to detail
The ability to analyses and research information
Providing help and advice to customers using your organization's products or services;
Communicating courteously with customers by telephone, email, letter and face-to-face;
Handling customer complaints or any major incidents,
Keeping accurate records of discussions or correspondence with customers;
Develop feedback or complaints procedures for customers to use
Handling escalations
Maintaining cordial relations with clients
Improving customer service procedures, policies, and standards for your organization or department;
Meeting with other managers to discuss possible improvements to customer service.
Team Handling is a plus.
KEY COMPETENCIES :
Excellent verbal and written communication
Fluent in English (mandatory)
Fast learner who can adapt to change
Self-motivator
Friendly, can-do attitude
Knowledge of excel must
Prompt and quick turnaround capability.
Smart and pleasing personality.
A person ready to take on responsibilities at all times.
ref :
iimjobs.com)
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Key Account Specialist • Noida, India
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