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What You Should Know About This Job
Skill-PEGA Support
Must have-Experience in Pega Support
Pega certified Systems Architect (CSA)
Proficient in using PDC for trouble shooting and monitoring
Experience application Support / Enhancement in Pega PRPC V8.x
Total year of experience- 2+ years
Shift Timings : Rotational
Work Mode : Work from office
POSITION SUMMARY :
Owens & Minor delivers significant and sustained value across the breadth of the Healthcare industry - from acute care to patients in their homes, Through Apria & Byram Healthcare.
Our innovative company is looking to fill the role of Junior Analyst, Pega Systems. While this is our ideal list, we will consider candidates that do not necessarily have all the qualifications but have sufficient experience and talent.
ESSENTIAL JOB FUNCTIONS :
Respond to and resolve day to day issues reported by users based on SLA timelines.Defect fixes and debugging using clipboard, Tracer and Live UI tool.Utilize PDC for monitoring, trouble shooting and debugging of solutions.Knowledge in Creating Pega Cloud Ticket / Requests.Take lead to manage incidents and guide the teammates.Escalate complex issues to appropriate team and level, serve as communication point for involved resources.Perform day-to-day system maintenance tasks Like Production health.Understand the design and can support Analysis / Implementation of PEGA Enterprise Class Rules, Flows, Activities, Correspondence, Case Management and Data Pages, Agents, UI design, Dashboards and Reports.SUPPLEMENTAL JOB FUNCTIONS :
Need to Work in Rotational Shifts , On-call responsibilities.Performs additional duties as directed.EDUCATION & EXPERIENCE :
Bachelor's degree in computer science, Information Technology, or a related field.At least 1-2 years of hands on experience application Support / Enhancement in Pega PRPC V8.x.Proficient in using PDC for trouble shooting and monitoring.Pega certified Systems Architect (CSA).Good problem-solving skills and able to drive incidents communication and continuous engagement with Effected Users & Business stakeholders.Ability to collaborate with diverse remote teams, managing through a matrix structureFamiliar with various rules and features like Flows, Activities, User Interface, Flow Actions, Agents, SLA, Correspondence, Security, Reports.Knowledge in Core Java & Relational database (Oracle, MS SQL, PostgresSQL).Basic Knowledge on Pega Admin Studio.Experience in Any of Ticketing tools like Service Now.Agile methodology experience preferred