Call Center Agent Job Responsibilities : Inbound Calls : Answer incoming customer calls promptly and professionally. Provide accurate information and assistance to customers.Customer Assistance : Address customer inquiries, concerns, and issues in a courteous and efficient manner. Resolve problems and escalate complex issues to the appropriate team.Data Entry : Accurately enter and update customer information in the system during and after each call. Product / Service Knowledge : Maintain a thorough understanding of the products or services being offered. Stay informed about updates, promotions, and changes.Communication Skills : Clearly and effectively communicate information to customers. Follow communication scripts when applicable.Multitasking : Handle multiple tasks simultaneously, such as listening to customer inquiries while entering data.Quality Assurance : Adhere to established call center protocols and quality standards. Participate in training sessions to improve skills and knowledge.
Experience
1 - 5 Years
No. of Openings
Education
Higher Secondary, B.A, B.Com, B.Sc, Post Graduate Diploma, M.A, M.B.A / PGDM, M.Com
Role
Customer Service Representative
Industry Type
Call Centre / BPO / KPO / ITES / LPO
Gender
Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Customer Service Representative • Navi Mumbai, Maharashtra, IN