Business Delivery Executive

Key Responsibilities :

• Client Booking Management :
• Receive and process client bookings, broadcasting them to the relevant candidates via Sirenum to ensure fulfillment.
• Communicate with candidates by phone, SMS, or email as needed to manage bookings, and escalate issues to onshore Branch / Consultants when necessary.
• Provide regular updates to clients on the status of their bookings.
• Confirm all bookings through Sirenum and update as required.
• Handle cancellations and shift amendments from clients, notifying affected candidates, and making appropriate updates in Sirenum.
• Client Communication :
• Respond to client inquiries, using Sirenum and UFO systems to provide accurate information.
• Manage candidate booking cancellations, recording reasons and notifying clients via phone or email, particularly if calls are unanswered.
• Update relevant nursing portals as required for cancellations or changes.
• Remove shifts from Sirenum and rebroadcast them to find replacement candidates, keeping clients informed of any changes.
• Contact Randstad candidates on-site when necessary to ensure they are aware of changes or cancellations.
• Issue Management :
• Track and manage candidate lateness, collecting details such as the estimated time of arrival (ETA) and the reason for delay, and inform clients accordingly.
• Handle situations where candidates are lost or having difficulty finding the site, often by coordinating with on-site Randstad staff or the client to guide the candidate.
• Address candidate complaints or safeguarding concerns by documenting all relevant details and escalating the issue to the appropriate Branch / Consultant.
• Shift Confirmation & Monitoring :
• Monitor Sirenum regularly for shifts that turn blue, confirm with the client, book the candidate, and approve the shift in Sirenum.
• Respond promptly to any requests in email inboxes and take appropriate action.
• Ensure all transactions are documented in UFO and Google forms as soon as possible.

Additional Responsibilities - Talent Advisor Role when required :

Required Skills :

If Interested to apply kindly share below details for below contact details

Whatsapp : 7661074661

Email : [HIDDEN TEXT]

1. Full Name : 2. C CTC :

3. Comfortable with Chennai (Nungambakkam) location :

4. E CTC :

5. Official Notice Period & Nego. upto :

6. Comfortable for in-person interview for final discussion :

7. Ready to work in Graveyard shifts :

8. Describe why you looking for change :

Skills Required

International Bpo, International Call, Voice Process, BPO KPO, Marketing, Tele Sales, BPO IT , International Marketing, Apac Recruiter, Negotiating, Communication, Ites Bpo, Client Handling, Hr Operations