ERP Application Support Specialist

Job Title : IT Business Analysis Expert

Department : Digital Solutions

Reports To : Solutions Support and Delivery Manager

Location : Mumbai

Employment Type : Full-Time

Job description :

Summary The IT Business Analysis Expert is responsible for supporting and driving the evolution of Maritime ERP applications across the organization. This role includes providing day-to-day technical support, managing and resolving incidents, analysing application issues, and collaborating closely with business stakeholders to capture requirements and translate them into actionable enhancements for the system.

Your main responsibilities include but not limited to :

Application Support

• Provide level 1 technical support for day-to-day application queries and issues
• Monitor, manage and solve application problems via the dedicated incident management tool (ServiceNOW) within the OLA.
• Document issues, observations and outcomes accurately to escalate issues as required in vendors incident management tool (JIRA) and to ensure the resolution within the SLA.
• Maintain and create documentation for technical troubleshooting and best practices.
• Maintain understanding of company business processes.

Product Management

Minimum Requirements :

Key Skills & Personal Attributes :