HR Service Delivery Analyst

Job Title : Analyst - HR Operations

Location : Bengaluru

Experience : 3-5 years

About the Role : We are seeking a dedicated Absence Management A to join our team. In this role, you will support employees in North America by helping them understand the organization's leave policies, including state-specific regulations. You will collaborate with disability vendors and other support teams to ensure a seamless experience for our employees. Additionally, you will liaise with Employee Relations and other core HR teams to enhance the overall employee experience. A key aspect of this role is to manage accommodation requests effectively.

Key Responsibilities :

Provide guidance and support to employees throughout the leave application and return-to-work processes, ensuring the best employee experience.

Oversee the end-to-end process of leave requests in compliance with US / Canadian laws.

Ensure accurate and timely documentation, tracking, and reporting of leave data.

Stay updated on relevant employment laws and regulations related to leave management in US / Canada.

Collaborate with payroll, benefits, HR, and business leads to ensure accurate and compliant processing of leave.

Manage stakeholder relationships effectively.

Address sensitive situations requiring leave options and assist employees in resolving their cases.

Facilitate a smooth return-to-work process for employees upon the end of their leave.

Work alongside HR, managers, and business leads upon an employee's start or return from leave.

Utilize ServiceNow and Workday tools for end-to-end processing of leave requests, ensuring accuracy and efficiency.

Proactively address issues related to leave that may impact employees and ensure proper communication occurs.

Track daily actions, monitor case progress, prioritize tasks by level of urgency, and comply with country regulations.

Demonstrate proficiency in Microsoft Excel, reporting, and analytics.

Skills Required : HR Operations

Microsoft Excel

Reporting and Analytics

Adaptable and flexible

Detail orientation

Ability to establish strong client relationships

Written and verbal communication

Collaboration and interpersonal skills

Education Qualification :

Graduate in any discipline

Other certifications will be added advantage

Other Requirements :

Work timings : US hours Central Time Zone

Hybrid Work-from-Office

Work from Base location - Bangalore