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Executive - Key Accounts - Express Logistics

Executive - Key Accounts - Express Logistics

DP WORLDINDIA
30+ days ago
Job description
  • Manage a high volume of inbound email traffic, supplemented with phone contact, to assess customer needs.
  • Prepare detailed reports, as required, for customers.
  • Respond to customer inquiries with the intent of providing customer satisfaction, retention, and increasing revenue spend which includes new lanes and services.
  • Review customer inquiries, problems, requests and suggestions to determine the appropriate solutions and / or responses.
  • Perform first level root cause analysis.
  • Any critical escalation from client related to closure has to be highlighted to senior level.
  • Arrange for expedited service recovery for shipments, when necessary.
  • Revert back to the client with update / closure in the given timeline.
  • Need to share the closure file with every client.
  • Responsible for billing and payment collection from the customer.
  • Maintaining an accurate record of all existing and potential customers.
  • Responding to customer inquiries in a timely and professional manner.
  • Serve as the link of communication between key customers and internal teams.

    • Locations

    Bangalore, Karnataka, India

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    Key Account Executive • INDIA

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