Senior Executive – Order Management

Job Description :

Key Roles / Responsibilities :

• Responsible for Order Management and Logistics activities as an Individual Contributor for following activities
• Sales Order Entry (Domestic & Export)
• Export Order Processing
• Work with business team to schedule the transporters, containers and vessels for export shipment to meet the delivery commitments and monthly sales targets.
• Co-ordination with CHA for export clearance
• Ensure to timely provide the documents sets to customer.
• Debit note / credit note management
• Maintain the service levels on Turnaround time and accuracy.
• Work with SAP IT team to build process controls in SAP.
• Work with RPA team to automate the work processes.
• Work with stakeholders to identify areas of improvement, process change etc
• Act as internal Subject Matter Expert for Sales Order Management and Logistics team by providing the trainings on the various aspects of work processes, Logistics best practices , SAP transaction
• Participate in Sales / (Outbound) Logistics team meetings and support in identifying areas to improve cost and schedule, mitigate risks, manage claims avoidance, and resolve issues.
• Continuously drive improvements in efficiency, effectiveness, compliance, and customer service across entire Order to Cash cycle.
• Build and maintain strong relationships with business units / sites by ensuring effective and appropriate communication occurs as required.
• Ensure integrity and accuracy of all information reported to internal and external customers. Promote quality culture within the GBSS by focusing on reduction of cycle times and costs of non-conformance.