ERP Program Manager

Job Title : Program Manager - Enterprise Application

Department / Group : Cloud / Business Systems Group

Experience : 10 to 12 years

Role Overview : The ERP / CRM Program Manager is a critical leadership role within our Business Systems Group, overseeing the strategic management of our ERP, CRM, and other enterprise systems. This senior-level position involves directing multiple projects to enhance and integrate these platforms, ensuring alignment with business goals.

Roles and Responsibilities :

• Lead and manage the end-to-end implementation and ongoing support of ERP / CRM / Other systems, ensuring alignment with business objectives and strategies
• Facilitate requirement gathering, analysis, and task breakdown into functional specifications and technical solutions
• Develop and maintain detailed project plans, timelines, and budgets, ensuring projects are delivered on time and within scope
• Coordinate and oversee the work of internal teams and external vendors, ensuring high-quality deliverables
• Conduct regular project status meetings and provide updates to senior management and other stakeholders
• Identify and mitigate project risks and issues, implementing effective solutions to address challenges
• Ensure data integrity, security, and compliance with relevant regulations and standards within the ERP / CRM / Other systems
• Facilitate user training and support to ensure successful adoption and utilization of the ERP / CRM systems
• Foster a culture of continuous improvement, innovation, and excellence within the team

Essential Skills :

Desirable Skills :

Qualifications and Education Requirements :