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Health Bookings Coordinator - DFR

Health Bookings Coordinator - DFR

Sonic HealthPlusAU
30+ days ago
Job description

ABOUT US

Proudly Australian, Sonic HealthPlus is now the largest provider of corporate medicine in the country. With a national network of wholly owned metropolitan and remote clinics, we deliver Occupational Health, General Practice and integrated medical, paramedical and wellness services to both large and small corporate and community groups.

ABOUT THE ROLE

We are currently seeking a Health Bookings Coordinator to join our team in Osborne Park. Reporting directly to the Health Booking Manager, this position will be responsible for providing professional and efficient support to candidates and clinical DFR staff to ensure timely and efficient progression throughout the medicals and psychology components of the DFR Process.

Health Booking Coordinator's will be pivotal in maintaining optimisation of booking capacity whilst coordinating appointment changes, at short notice.

Design how and when you work - with options for full time, part time, 4-day weeks, 9-day fortnights, or flexible start and end times. Tell us how you work best.

DUTIES

  • The responsibilities for this position include but are not limited to :
  • Liaising directly with Defence Force applicants for delivery of a premium candidate experience
  • Assisting in booking appointments and management of candidate records
  • Monitoring and Quality checking availability configuration, for future appointments
  • Adhering to KPI's including client wait time and reporting requirements
  • Logging all calls and monitoring phone queues and emails
  • Data inputting and validation
  • General administration duties

CANDIDATE REQUIREMENTS

The successful candidate will be well organised and have great administration skills with excellent customer service and interpersonal skills together with the following :

  • Well-developed communication skills with an excellent phone manner
  • A professional work ethic, willing to work independently as well as part of team
  • Proficiency in Microsoft Office applications including Outlook and Excel
  • Highly organised with the ability to prioritise and multi-task
  • Willingness and flexibility to undertake additional tasks as required
  • An eye for details and a desire to provide the best quality service to all staff and clients
  • Hold or have the ability to maintain an AGSVA Baseline Security Clearance

    • Previous experience in a healthcare / medical setting and using a scheduling system is highly regarded.  With training full provided, previous experience is not a requirement.

    WHY JOIN US?

  • Ongoing training and development
  • Stable, reputable national healthcare provider (part of the global Sonic Healthcare)
  • Paid parental leave
  • Numerous discounts including travel, gym membership and health insurance options
  • Novated Leasing
  • Discounted fees for various medical services e.g. pathology, radiology and travel health
  • Employee Assistance Program
  • Focus on corporate social responsibility e.g. fundraising, supporting community events

    • Subject to eligibility criteria

    HOW TO APPLY

    As part of our pre-employment process, preferred candidates must provide a National Police Clearance conducted within the last 3 months.

    Short listing for this position will commence immediately. You are encouraged to apply promptly as applications will close when suitable applicants are obtained.

    DIVERSITY, EQUITY, AND INCLUSION

    At Sonic HealthPlus, we embrace a diverse mix of minds and backgrounds, creating a supportive environment where every voice is valued. Our commitment to gender equity fosters a safe, respectful, and welcoming space for all. We honour the unique experiences of veterans and current serving members of the Australian Defence Force and their families, whose military backgrounds enrich our workplace.

    We encourage applications from individuals of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientations, religions and gender identities, reflecting the vibrant diversity of our communities. As an Equal Opportunity Employer, we value social and cultural diversity and strongly encourage Aboriginal and Torres Strait Islander peoples to apply. Sonic HealthPlus prioritises accessibility and we are happy to adjust our recruitment processes to support all candidates.

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