Talent.com
No longer accepting applications
Senior Manager – Operations (Australian Underwriting)

Senior Manager – Operations (Australian Underwriting)

HCLTechballari, jharkhand, in
9 hours ago
Job description

Key Responsibilities :

  • Lead and manage underwriting operations across multiple teams to deliver high-quality outcomes within defined SLAs and turnaround times (TATs).
  • Develop and implement strategic plans to optimize team performance, capacity planning, and resource utilization.
  • Monitor underwriting decisions for adherence to client guidelines and regulatory standards.
  • Collaborate with quality, training, and compliance teams to drive accuracy and reduce error rates.
  • Analyze process gaps and implement improvement initiatives using Lean / Six Sigma methodologies.
  • Ensure effective communication and coordination between cross-functional teams and external stakeholders.
  • Review and interpret underwriting data and trends to provide business insights and recommend operational strategies.
  • Drive performance reviews, governance reporting, and client presentations.
  • Manage team escalations, mentor managers and team leads, and promote a culture of accountability.
  • Maintain operational compliance with internal policies, industry regulations, and client-specific requirements.

Key Skills & Competencies :

  • In-depth understanding of underwriting processes (mortgage / loan / insurance).
  • Strong leadership and team management skills in a high-volume operations environment.
  • Decision-making ability in complex underwriting scenarios.
  • Proficiency in workflow management, reporting tools, and operational metrics.
  • Excellent communication, client management, and stakeholder engagement abilities.
  • Experience in process improvement, automation, and change management.
  • Strong analytical skills and familiarity with quality tools (RCA, Pareto, etc.).

    • Qualifications & Experience :

  • Graduate / Postgraduate in Finance, Commerce, Business Administration, or related field.
  • 12 years of total experience with at least 6 years in underwriting operations leadership.
  • Experience in US / UK / AU mortgage or financial underwriting processes preferred.
  • Certification in Six Sigma, PMP, or similar methodologies is an added advantage.
    • Create a job alert for this search

    Operation Manager • ballari, jharkhand, in