Technical Writer

Job Description

Writing or drafting technical communication used in Engineering and management fields. Analyze data and apply strategic thought to create unique proposals, reports and other program-related content in line with client requirements, keeping good standards to the documents.

Develop comprehensive documentation that meets organizational standards

General ability to write clearly

Facility with technology

Talent in showing ideas graphically

Patience in problem-solving / troubleshooting

Ability to interact with SMEs (Subject Matter Experts)

Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content

Write user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for success

Develop and maintain detailed databases of appropriate reference materials, including research, usability tests, and design specifications

Evaluate current content and develop innovative approaches for improvement

Create the Product Demos and publish in the post production process

Assist and make sure to work with the internal team to keep the Customer Support manual and other manuals up to date

Act as an editor to ensure consistency in training documentation across

Preferred requirements :

Proven ability to handle multiple projects simultaneously, with an eye for prioritization

Previous software development experience

Ability to efficiently and thoroughly address feedback on published content from both customers and internal support representatives

Passionate about learning and developing

Enjoy working as part of a team in a collaborative environment

Minimum requirements :

Bachelor’s degree in relevant technical field

0 to 1 year industry experience as an effective technical writer

Proven ability to quickly learn and understand complex topics

Writing documentation and procedural materials for multiple audiences

Superior written and verbal communication skills, with a keen eye for detail

Strong written and verbal communications and experience working with content in multiple mediums.

Excellent attention to detail and the ability to prioritize and work on multiple projects in a fast-paced, changing environment

A positive attitude, willing to jump in and tackle new challenges

Experience working with the following tools preferred : Confluence / JIRA, , HTML, CSS, Google Docs