Hiring For Customer Support Executive

position title : customer support executivework location : thane, maharashtra, indiawork schedule : monday to saturday, 9 am 6 pmqualifications-graduate in any healthcare domain (preferred)-language proficiency : good english communication and technically sound-proven customer support experience or experience as a client service representative-strong phone contact handling skills and active listening-familiarity with crm systems and practices-excellent communication and interpersonal skills-ability to multi-task, prioritize, and manage time effectivelyjob summary / description- we are looking for a dedicated and customer-focused service executive with relevant healthcare experience to join our support team. the ideal candidate will be responsible for handling customer inquiries, resolving issues efficiently, and ensuring a high level of customer satisfaction.responsibilities / duties-respond promptly to customer queries via phone, email, or chat-provide accurate, valid, and complete information using the right methods / tools-handle customer complaints, provide appropriate solutions, and follow up to ensure resolution-maintain records of customer interactions, process customer accounts, and file documents-coordinate with internal departments to resolve customer issues-follow communication procedures, guidelines, and policies-identify and assess customers needs to achieve satisfaction-create weekly dashboard for customer complaints, issues, and resolutions

Experience

1 - 3 Years

No. of Openings

Education

B.Pharma, MBBS

Role

Customer Support Executive

Industry Type

IT-Hardware & Networking / IT-Software / Software Services

Gender

( Male / Female )

Job Country

India

Type of Job

Full Time

Work Location Type

Work from Office