Telephony Engineer

Company Description

Alliance Global, Inc. is a diversified conglomerate operating at the forefront of innovation, investment, and connectivity. Through its key areas of focus—Travel & Hospitality Platforms, Venture Capital & Private Equity, and Software Development—the company transforms commerce and technology landscapes. Its software development arm specializes in creating enterprise-grade solutions, powering modern businesses with scalable and efficient digital products. By fostering innovation and leveraging synergies across its portfolio, Alliance Global drives sustainable value and delivers exceptional outcomes for stakeholders.

Role Description

This is a full-time, remote role for a Telephony Engineer. The Telephony Engineer will be responsible for the design, implementation, and maintenance of telephony systems, including Voice over IP (VoIP) solutions and Interactive Voice Response (IVR) systems. Tasks include performing system troubleshooting, providing technical support to resolve telephony-related issues, and optimizing system performance. The role will also involve collaborating with cross-functional teams to ensure the seamless operation of telephony services.

Qualifications

Experience with IVR systems and VoIP technologies

Strong knowledge of telephony systems and related infrastructure

Proficiency in troubleshooting and resolving technical issues

Experience providing technical support in a professional environment

Strong analytical and problem-solving skills

Excellent verbal and written communication abilities

Ability to work independently in a remote setting while collaborating effectively with teams

Familiarity with enterprise telephony platforms is a plus

Bachelor's degree in Telecommunications, Computer Science, Engineering, or a related field preferred

Certifications such as Cisco CCNA Collaboration or similar are advantageous