User Experience Research Lead

As a Manager - User Research, you will lead and mentor a team of user experience researchers to gather and synthesize insights about user behaviors, needs, and motivations. You will be a strategic leader who will align the research roadmap with broader business goals, advocates for user-centric design, and guide the team to produce actionable findings that drive product decisions.

Responsibilities

• Strategy and planning : Develop the overall vision, strategy, and roadmap for the UX research team, ensuring it aligns with product and business objectives.
• Team leadership : Recruit, hire, and manage a team of UX researchers. Responsibilities include mentoring, providing professional development opportunities, conducting performance reviews, and fostering a collaborative team culture.
• Research oversight : Oversee the planning and execution of a wide range of qualitative and quantitative studies, such as usability testing, user interviews, surveys, and ethnographic research.
• Stakeholder collaboration : Partner with cross-functional leaders in product management, design, and engineering to prioritize research opportunities and ensure that user insights are integrated into the product development lifecycle.
• Advocacy and evangelism : Act as the voice of the user within the organization, effectively communicating research findings to stakeholders and senior leadership through compelling presentations and storytelling.
• Process and operations : Build and refine research processes and operations (ResearchOps) to improve efficiency and impact. This can include managing budgets, creating participant recruitment processes, and organizing a central repository for research insights.
• Insight synthesis : Ensure that research findings are synthesized into actionable recommendations that inform product strategy and design solutions.

Required skills and qualifications

Technical and research skills

Management and soft skills

Education and experience